Service Update
Starting September 28th 2025, Albertina Kerr will no longer operate Kerr Bikes. This means that after 8 years of partnership, Kerr Bikes will no longer be the operator for Adaptive BIKETOWN. For additional context, check out the "End of an Era" section of our 2025 Summer Newsletter.
While we work to find a new operator during the off-season, please note that there will be a gap in Adaptive BIKETOWN service from October 2025 to March 2026.
For the latest updates as they become available, sign up for the Adaptive BIKETOWN newsletter (be sure to select Adaptive BIKETOWN from the list of newsletter topics). If you have additional questions, please email sharedmicromobility@portlandoregon.gov.
In-person assistance signing up for BIKETOWN for All
For in person assistance signing up for BIKETOWN for All (as service that used to be provided at our Adaptive BIKETOWN location), please reach out to the City of Portland's Customer Service Center (also known as PDX311). We've provided their location and contact information below:
Location:
Portland Building (First floor)
1120 SW Fifth Avenue Portland, OR 97204
In person hours: Monday - Friday, 8 a.m. - 5 p.m. excluding federal holidays
Phone: dial 311 (or 503-823-4000)
Phone hours: 7 days a week - 7 a.m. - 8 p.m. excluding federal holidays
Language interpretation by phone, including ASL is available
Email: 311@portlandoregon.gov
Website: www.portland.gov/311
History of Adaptive BIKETOWN
Following BIKETOWN's launch in 2016, PBOT received two requests for accessible accommodation within its BIKETOWN bike-share system. In response, PBOT interviewed Portlanders with disabilities, organizations serving people with disabilities, bike-share systems in other cities, and city staff about the formulation of an accessible bike-share pilot program.
Interviewees almost universally expressed a desire and/or need for a staffed service that could assist riders in transferring from their mobility devices to adaptive bikes, as well as a safe storage site for mobility devices. Because of the safety concerns of riding in auto traffic, and a primary interest in exercise and recreation, people wanted to use adaptive bicycles to ride on trails or paths without motor vehicles. Adaptive BIKETOWN's, intent is to focus on adaptive cycle rentals through existing bike rental businesses located on or in close proximity to non-motorized trails.