When and where is Portland Street Response operating?
Portland Street Response operates citywide from 8 a.m. to 10 p.m. every day of the week.
Can I call 911 and request Portland Street Response?
Yes. Our 911 dispatchers will have a list of questions they will ask to determine which responder is most appropriate to send: Police, Fire, Portland Street Response, or AMR ambulance service. If the call fits the criteria for Portland Street Response, dispatchers will alert the team and send them to the call.
How are calls triaged to Portland Street Response?
Currently, Portland Street Response will be dispatched when a caller reports:
- A person who is possibly experiencing a mental health crisis; intoxicated and/or drug affected. This person is outside of a publicly accessible space such as a business, store, public lobby, etc.
- A person who is outside and down, not checked.
- A person who is outside and yelling.
- A person who needs a referral for services, but does not have access to a phone line.
The call meets the previous criteria - AND
- There are no weapons seen.
- The person is not in traffic/not obstructing traffic.
- The person is not violent towards others (physically combative, threatening violence, assaulting).
- The person is not suicidal.
- The person is not inside of a private residence.
Can I see call data for Portland Street Response?
Yes, we have a data dashboard.
Does Portland Street Response participate in encampment cleanings and removals?
Portland Street Response does not take part in encampment cleanings and removals. If someone is in distress due to a removal or cleaning, we may be called in to offer de-escalation, but we do not dismantle tents or move campers.
Can I volunteer or help out in some way?
We are excited by the number of requests we are receiving from community members who want to help. At this time, we don't have a formal structure in place for volunteers to assist us, but we are evaluating how we might sponsor a volunteer program. We will update this site to let you know how you might be able to help.
Can I donate money/products to the project?
We are currently not set up to take financial or product donations at this time. We are looking at ways to accept these generous offers.
How do I get a job with Portland Street Response?
Visit the City of Portland's website to get alerted to new job opportunities.
I have a compliment or a complaint about a Portland Street Response call, how should I file it?
Please submit time, date, and location of the call and the nature of your complaint to PSRInfo@portlandoregon.gov: we will research the call and communicate with you regarding your issue.
You can also file anonymous feedback with the auditor's office.