Shelter Guests: Need to File a Complaint?

If you have not gone through your shelter's grievance process, we ask that you do that first. Shelter operators want to support you. We have included each operator's grievance process and form here for you to use. 

• PDF fileAgape Village59.7 KB
• PDF fileCultivate Initiatives274.51 KB
• PDF fileCityTeam90.13 KB
• PDF fileHelping Hands81.49 KB
• JOIN
• PDF fileThe Salvation Army212.58 KB
• PDF fileTransition Projects87.4 KB
• PDF fileUrban Alchemy169.59 KB

If you are unhappy with the result from the shelter operator, we want to work with you and see if we can find resolution. Please fill out our online form here.

If you are a neighbor or are concerned about impacts related to shelter, please do not fill out this form. Please send any concerns about neighborhood impacts to shelterservices@portlandoregon.gov or leave a voicemail at (503)823-1340. 

A staff member will get back to you as soon as possible.