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COVID-19 Risk Level for Multnomah County: Extreme Risk

City services

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Pay and manage your options on your City of Portland sewer, stormwater, and water bill. During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
If you'd like to use water from a specific hydrant, you can apply for a temporary hydrant permit. This permit allows you to use that hydrant for up to 90 days.
If you run a business that needs water at various places around the city, you can apply for an annual hydrant permit. The permit allows you to fill your truck or trailer tank at certain hydrants.
Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.
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You can pay your sewer, stormwater, and water bill by text message.
Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, water pressure that's too high or too low, or no water at the tap? Our water quality specialists can help!
Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.
You can sign up to automatically pay your sewer, stormwater, and water bill.
Want to save trees and reduce clutter? Sign up for a paperless sewer, stormwater, and water bill!
To submit fire flow information, fill out the form below and email us.
Bull Run watershed tours offer the unique chance to see firsthand how Portland's drinking water travels from forest to faucet.