Services and Resources
85 services and resources found
The EPA requires the City to implement amalgam waste management rules for dental practices. All dental practices that discharge wastewater to a Portland-owned wastewater treatment facility must verify that they are in compliance with these rules.
Enroll in the Submeter Program
Service
To be eligible to participate in the Environmental Services Submeter Program a business must submit a completed application.
Get a free water efficiency kit
Service
Portland Water Bureau customers can order a FREE water efficiency kit. Choose from a variety of simple-to-install water-saving devices for the fixtures in your home.
Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
Irrigation rebate application
Service
Rebates are available for WaterSense-labeled irrigation controllers and multistream rotator sprinkler nozzles. Anyone with an active Portland Water Bureau sewer/stormwater/water account can apply for rebates. Annual backflow testing must be up to date.
Log in to my account
External Resource
Log into your account to pay or manage your sewer, stormwater, and water bill
Map of major Water system improvement projects
City of Portland Website
WaterWorks is an interactive map where you can find planned major water improvements and unplanned repairs happening in your neighborhood.
Match2 Utility Debt Relief Application
External Resource
The City of Portland has funding from a federal grant to help customers get utility bill payments back on track. Apply now to see if you qualify.
City code prohibits mobile washing businesses from discharging wash water to the City's stormwater system. Discharge to the sanitary sewer requires authorization before discharging and annual certification. Find application and certification forms and instructions.
Pay for a water hydrant permit
External Resource
To make a payment online you will need the permit number and the amount due. This information can be located on the invoice you received in the mail. If you cannot find your invoice, call 503-823-1256 for assistance.
Penridge Water Main Replacement Project: Access Survey
External Resource
Please fill out this survey to help us understand your access needs during this project.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
We value our customers and are always looking for ways to improve our customer service, and we want to hear from you! We invite you to take our Customer Service Survey and share your experiences with us.
Public Works Appeal Process
Service
Public Works appeals apply to the City's requirements for improvements made to the public right-of-way as part of the development process.
Regional Water Providers Consortium
Joint Regional Resource
The Regional Water Providers Consortium provides leadership in the planning, management, stewardship, and resiliency of drinking water in the Portland, OR metropolitan region.
Register for Clean River Rewards
Service
If the rain that runs off your roof, driveway, or parking lot safely soaks into the ground on your property instead of running into a stormwater or sewer pipe, you may be eligible to receive a discount on your sewer/stormwater/water bill. Register for the Clean River Rewards program here.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Register or Decommission a UIC
Service
Registration is required for all City-owned UICs, including those in the right-of-way or on City-owned properties. Find the forms and process to register or decommission sumps, soakage trenches, hybrids, or other facilities that infiltrate stormwater below ground.
Our green street planters can get clogged, littered with trash, or need maintenance. If you notice a problem with a green street planter, please notify us. We welcome your help in keeping our rivers and streams clean.
Report a Sewer Odor
Service
Please report sewer-related odors to us. Do you smell a foul odor from the Columbia Boulevard Wastewater Treatment Plant? Does a storm drain, manhole, or green street seem to have a sewer smell?
Report a Sewer Problem
Service
If you have a sewer backup in your home or business or you notice sewage being released into the environment, call us to report it.
Report a Spill or Pollution
Service
Call our hotline 24 hours a day, seven days a week to report pollution or spills. For example, if someone is washing paint down a storm drain or if you see a strange discharge coming from a pipe, call us.
Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, water pressure that's too high or too low, or no water at the tap? Our water quality specialists can help!
Report water service problem
Service
Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
Do you want to know how your business could use less water? Request a FREE water efficiency consultation!
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