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COVID-19 Safety, Recovery and Resilience

Face coverings are required in indoor public spaces and many outdoor spaces. State policy
Access City programs, people and projects helping Portland recover. Portland United

Volunteer. Play. Stay. Shop. Show the Rose City a little love. Here for Portland

Services and Resources

26 services and resources found
Pay and manage your options on your City of Portland sewer, stormwater, and water bill.

During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
If you'd like to use water from a specific hydrant, you can apply for a temporary hydrant permit. This permit allows you to use that hydrant for up to 90 days.
If you run a business that needs water at various places around the city, you can apply for an annual hydrant permit. The permit allows you to fill your truck or trailer tank at certain hydrants.
Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.

Pay by Text

Service
You can pay your sewer, stormwater, and water bill by text message.
To make a payment online you will need the permit number and the amount due. This information can be located on the invoice you received in the mail. If you cannot find your invoice, call 503-823-1256 for assistance.

Regional Water Providers Consortium

Joint Regional Resource
The Regional Water Providers Consortium provides leadership in the planning, management, stewardship, and resiliency of drinking water in the Portland, OR metropolitan region.
Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, water pressure that's too high or too low, or no water at the tap? Our water quality specialists can help!
Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
We provide free lead-in-water testing for residents, childcare providers, and schools. Learn how to request a free test kit on this page.
Request a paper copy of the Drinking Water Quality report, which is also available online. Each year the Portland Water Bureau provides the Drinking Water Quality Report to all of its customers. The report contains important information about Portland's drinking water and water system.
Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.
Please contact us to request free services to make our programs and offerings more accessible to you.
You can sign up to automatically pay your sewer, stormwater, and water bill.
Sign up to receive an email when drinking water tests detect Cryptosporidium.
Want to save trees and reduce clutter? Sign up for a paperless sewer, stormwater, and water bill!