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COVID-19 Safety, Recovery and Resilience

Face coverings are required in indoor public spaces and many outdoor spaces. State policy
Access City programs, people and projects helping Portland recover. Portland United

Volunteer. Play. Stay. Shop. Show the Rose City a little love. Here for Portland

Services and Resources

9 services and resources found
Pay and manage your options on your City of Portland sewer, stormwater, and water bill.

During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.

Pay by Text

Service
You can pay your sewer, stormwater, and water bill by text message.
To make a payment online you will need the permit number and the amount due. This information can be located on the invoice you received in the mail. If you cannot find your invoice, call 503-823-1256 for assistance.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
You can sign up to automatically pay your sewer, stormwater, and water bill.
Want to save trees and reduce clutter? Sign up for a paperless sewer, stormwater, and water bill!