Regional chlorine shortage: Portland water remains safe to drink
Services and Resources
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Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
Commercial and residential customers with backflow assemblies must hire a company to test their backflow assemblies once a year. After testing is complete, the test reports need to be mailed to the Water Bureau.