Portland Revenue Online Guide for Taxpayers

Important: You must have an active tax account with the City of Portland Revenue Division to create a login*. You will also need a Letter ID and Account ID located at the top of a letter we have sent to you to complete registration.

*Excluding Property Liens and Board-Up Accounts

Steps to Create a PRO Username 

1. From the Pro.Portland.gov home page, click the Create PRO Username hyperlink in the Log In box.
2. Review the instructions and click Next.
3. On the PRO Username Type page, select the appropriate Username Type that best describes you (Business, Individual).
4. Click Next.
5. From the dropdown menu, select the Account Type listed on the letter you received from the Revenue Division.
6. Complete the required fields using your account information — such as your ID Type, FEIN/SSN/ITIN, Account ID, and Letter ID — then click Next.
7. Complete the required Username, Your Name, Email, and Phone Number fields, then click Next.
8. Review your summary and click Submit if your information is correct. Use the Previous button to return to earlier screens if you need to make changes.
9. Check your Email and open the email titled Welcome to Portland Revenue Online (PRO).
10. Open the Activation Link by clicking the here hyperlink (or copy and paste the activation URL provided into your browser).
11. On the Review your Profile page, review or edit your profile information.
12. Click Next. 
13. On the Security step, select and set up your preferred authentication methods.
    Note: If you set up a Password, PRO requires you to add two additional authentication methods (such as Email, Passkeys, Authentication App, or Recovery Codes) to complete setup.
14. Click Log In.

Setting up a Self-Service Payment Plan

Important: Please read the instructions and rules carefully to ensure eligibility.

1. From the Pro.Portland.gov home page, log in to your PRO account using the Log In box.
2. Click the More… tab.
3. In the Payments and Returns panel, click the Sign up for a Payment Plan hyperlink.
4. Review the qualifications and agreements carefully, then click Next.
   • If you do not meet the qualifications, you will see an error message and will not be able to continue. This usually means there is no eligible balance or your account does not meet the payment plan requirements.
5. If you qualify, continue through the remaining steps to complete your payment plan.

Note: If you need to update the payment method for your payment plan, you will need to contact the Revenue Division to cancel an active plan. You will then be able to initiate a new plan if you still qualify. By doing this, you will forfeit one of your three allotted plans within an 18-month period.

Granting Third-Party Access

You initiate third-party access by logging in to your PRO account and sending an access invitation to your tax professional.  

1. From the Pro.Portland.gov home page, log in to your PRO account using the Log In box.
2. Under your name in the top-right hand corner, click the Manage My Profile hyperlink.
3. Click the More… tab.
4. In the Access Management panel, click the Manage Third Party Access hyperlink to grant access to accountants or third parties who may need access to your account information to assist with filing and/or paying tax requirements. 
5. Click the > Send an Invitation hyperlink on the upper-right side of the screen.
6. Enter the third party's Email address in both fields to ensure it's been typed correctly. 
7. Click the Next button.
8. On the Access Settings page, select which of your accounts you want your third party to have access to.
   1. Click the Grant Access hyperlink on an account.
   2. Select the Type of Access you would like the third party to have.
      Note: Account Manager is most common. Administrators can approve and deny requests on your behalf.
   3. Click the OK button.
   4. Repeat steps 8.1 to 8.3 for any additional accounts you want to grant your third-party access to.
9. Click the Next button.
10. Verify the information on the confirmation page.
11. Click the Submit button.

Once the invitation is sent, your third party will be notified by email and prompted to set up a PRO login or link your request to their existing PRO account.