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Submit a non-street parking penalty notice complaint

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If you already tried to resolve your complaint with the lot operator who issued you a parking penalty notice but were unsuccessful, you may file a complaint to the City of Portland. You must file your complaint no later than 90 days from the mailing date of the first penalty payment letter.

It may take up to 60 days from the day your complaint is received to get a determination.

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File a non-street parking penalty notice complaint online

Try to resolve your complaint with the lot operator who issued you the parking penalty. If that doesn't work, you may submit an online complaint to the City of Portland in protest.

Submit a non-street parking penalty notice complaint online


File a non-street parking penalty notice complaint by email, mail, or fax

Try to resolve your complaint with the lot operator who issued you the parking penalty. If that doesn't work, you may submit a complaint to the City of Portland in protest by email, mail, or fax.

1) Write your complaint

Your complaint must include:

  • The penalty notice number
  • Your name, address, and phone number
  • Lot number
  • The reason you disagree with the parking penalty or that the lot is in violation of the City Code.

2) Submit your complaint to us

By email

Email your non-street parking penalty notice complaint to:

karla.frahler@portlandoregon.gov

By mail

Mail your non-street parking penalty notice complaint to:

Revenue Division
Attention: Pay & Park Complaints
111 SW Columbia St., Suite 600
Portland, Oregon 97201

By fax

Fax your non-street parking penalty notice complaint to:

(503) 279-2698

Contact

Pay and Park Contact

Karla Frahler

Location

Mailing address

Revenue Division, Attention: Pay & Park Complaints
111 SW Columbia St. Suite 600
Portland, OR 97201

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