File a complaint against a payday lender

Service
If you received a loan from a payday lender and you have a complaint, please fill out the complaint form below and mail it to the City of Portland.

This form should take between 15 and 30 minutes to complete

1) Download and fill out the complaint form

2) Submit your complaint form to us

By email

Email your completed Payday Lender Borrower Complaint Form to:

karla.frahler@portlandoregon.gov

By mail

Mail your completed Payday Lender Borrower Complaint Form to:

City of Portland Revenue Division
PO Box 8084
Portland, OR 97207-8084

In person

Bring your completed Payday Lender Borrower Complaint Form to:

City of Portland Revenue Division
111 SW Columbia St. Suite 600
Portland, OR 97207-5840

Contact

Huitzi Rios-Martinez

Regulatory Program Administrator

Location

Mailing address

City of Portland Revenue Division
PO BOX 8084
Portland, OR 97207-8084