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Impacts to City Services

Find information about city services during this Emergency Declaration for Work Stoppage

File a Delivery Fee Complaint

Service
Restaurants or delivery drivers may file a complaint if a third-party platform (Uber Eats, DoorDash, Grubhub, etc.) charges a higher fee than the allowed amount on an order.

Filing a complaint takes about 10 minutes to complete.

On June 22, 2022, Portland City Council extended the temporary ordinance until February 28, 2023 that limits the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers. These fees are capped at 5% of an order’s purchase price for pickup or 10% of an order's purchase price for delivery.

File your complaint online

To file your delivery fee complaint online, you will need:

  1. Basic information on the incident,
  2. Who/What restaurant the complaint is for,
  3. If a third-party platform was used,
  4. When it happened,
  5. How much you were seeking, and
  6. Documentation to support your complaint

File your delivery fee complaint

After completing the form, you may be asked to submit additional documentation. A staff member will contact you if additional information is needed. Once the City receives all the required information, staff will notify you prior to reaching out to the third-party company for resolution.

If you are unable to use the online complaint form, contact us for alternative methods for submitting your complaint.


 Background Information

Ordinance 190898 - *Authorize temporary extension of commission cap on third-party food platforms delivery and takeout service fees charged to restaurants

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