File a Third-Party Food Platform Complaint

Service
Restaurants or delivery drivers may file a complaint if a third-party platform (Uber Eats, DoorDash, Grubhub, etc.) charges a higher fee than the allowed amount on an order.

Filing a complaint takes about 10 minutes to complete.

On January 4, 2023, Portland City Council passed Ordinance 191126, effective March 1, 2023, that limits the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers. These fees are capped at 4% of an order’s purchase price for pickup or 15% of an order's purchase price for delivery.  From June 29, 2020 to February 28, 2023, these fees were capped at 5% of an order’s purchase price for pickup or 10% of an order's purchase price for delivery.

1) Determine if a violation occurred

A restaurant or delivery driver may have a complaint if any of the following incidents occurred:

  • Charging a fee for delivery or takeout services exceeding the caps of 15% and 4% respectively.
  • Charging a fee for telephone orders that don’t result in an actual transaction.
  • Imposing restrictions on what a restaurant may charge for food and/or beverages.
  • Charging a fee that a restaurant has not agreed to pay.
  • Passing on a third-party payment transaction charge exceeding what the third-party food platform is charged.
  • Passing on a third-party payment transaction charge if the amount of the transaction fee is not included in the contract with the restaurant.
  • Reducing compensation or garnishing gratuities of delivery drivers to comply with the code.
  • Advertising, promoting, selling of products, or arranging delivery of products for a restaurant without a written agreement.
  • Refusal to provide delivery or takeout orders to restaurants choosing only to utilize capped services.
  • Not terminating a service contract within 3 business days of receipt of notice from a restaurant.

2) File your complaint using the form below

To file your delivery fee complaint online, you will need:

  1. Basic information on the incident,
  2. Who/What restaurant the complaint is for,
  3. If a third-party platform was used,
  4. When it happened,
  5. How much you were seeking, and
  6. Documentation to support your complaint

After completing the form, you may be asked to submit additional documentation. A staff member will contact you if additional information is needed. 

If you are unable to use the online complaint form, contact us for alternative methods for submitting your complaint.

If submitting complaints for multiple platforms, you must submit a separate complaint for each.
$

Restaurant Info

Unit Type
$
If appropriate, include any documentation that supports your complaint.
Maximum 10 files.
10 MB limit.
Allowed types: pdf, jpg, jpeg, png.

Your Contact Information

Do you want the City to keep the information in your submission confidential?

Complete information, including your contact information, is required to investigate your complaint and provide assistance. This information may be considered a public record and the City may be required to release it if a public records request is made under Oregon’s Public Records Law. If you prefer, the City will attempt to keep your information confidential in the event of a public records request. If you request confidentiality, it will prevent the City from pursuing refund requests on behalf of your organization.

I am submitting my contact information with the expectation that the City will keep it confidential and will only disclose it if ordered to do so. I would not submit this information without the promise of confidentiality. I understand this may limit the City’s ability to resolve my issue.

Contact

Regulatory Program Administrator

RevDivPermits@portlandoregon.gov
phone number503-865-2488

Related

Chapter 7.27 Regulation of Third-Party Food Platforms

Topics

Operating a Business in Portland

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