Filing a complaint takes about 10 minutes to complete.
On June 22, 2022, Portland City Council extended the temporary ordinance until February 28, 2023 that limits the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers. These fees are capped at 5% of an order’s purchase price for pickup or 10% of an order's purchase price for delivery.
File your complaint online
To file your delivery fee complaint online, you will need:
- Basic information on the incident,
- Who/What restaurant the complaint is for,
- If a third-party platform was used,
- When it happened,
- How much you were seeking, and
- Documentation to support your complaint
File your delivery fee complaint
After completing the form, you may be asked to submit additional documentation. A staff member will contact you if additional information is needed. Once the City receives all the required information, staff will notify you prior to reaching out to the third-party company for resolution.
If you are unable to use the online complaint form, contact us for alternative methods for submitting your complaint.
Background Information
Ordinance 190898 - *Authorize temporary extension of commission cap on third-party food platforms delivery and takeout service fees charged to restaurants