Filing a complaint takes about 10 minutes to complete.
On January 4, 2023, Portland City Council passed Ordinance 191126, effective March 1, 2023, that limits the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers. These fees are capped at 4% of an order’s purchase price for pickup or 15% of an order's purchase price for delivery. From June 29, 2020 to February 28, 2023, these fees were capped at 5% of an order’s purchase price for pickup or 10% of an order's purchase price for delivery.
1) Determine if a violation occurred
A restaurant or delivery driver may have a complaint if any of the following incidents occurred:
- Charging a fee for delivery or takeout services exceeding the caps of 15% and 4% respectively.
- Charging a fee for telephone orders that don’t result in an actual transaction.
- Imposing restrictions on what a restaurant may charge for food and/or beverages.
- Charging a fee that a restaurant has not agreed to pay.
- Passing on a third-party payment transaction charge exceeding what the third-party food platform is charged.
- Passing on a third-party payment transaction charge if the amount of the transaction fee is not included in the contract with the restaurant.
- Reducing compensation or garnishing gratuities of delivery drivers to comply with the code.
- Advertising, promoting, selling of products, or arranging delivery of products for a restaurant without a written agreement.
- Refusal to provide delivery or takeout orders to restaurants choosing only to utilize capped services.
- Not terminating a service contract within 3 business days of receipt of notice from a restaurant.
2) File your complaint online
To file your delivery fee complaint online, you will need:
- Basic information on the incident,
- Who/What restaurant the complaint is for,
- If a third-party platform was used,
- When it happened,
- How much you were seeking, and
- Documentation to support your complaint
File your delivery fee complaint
After completing the form, you may be asked to submit additional documentation. A staff member will contact you if additional information is needed. Once the City receives all the required information, staff will notify you prior to reaching out to the third-party company for resolution.
If you are unable to use the online complaint form, contact us for alternative methods for submitting your complaint.