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ProjectDox on an Apple Mac

ProjectDox works within all major macOS web browsers, including Safari, Firefox, Chrome, Microsoft Edge, and others.
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ProjectDox uses pop-up windows (browser windows without toolbars). If you log in, but no ProjectDox window appears, or a warning is received, you probably have a pop-up blocker that is preventing the main project window from opening. All major browsers have built-in pop-up blockers, and you can configure all of them to allow pop-ups from ProjectDox. 


Safari is the most popular web browser on macOS and comes natively installed on Macs. ProjectDox can be used in Safari, but may require you disable Safari’s pop-up blocker. Follow these steps to do that:

  1. From the menu bar at the top of the screen, select Safari and then Preferences.
  2. Select Websites at the top of the Preferences dialog.
  3. From the left sidebar, choose Pop-up Windows
  4. In the Currently Open Websites list on the right, locate eplans.
  5. Select the dropdown menu and select Allow.
  6. Close Safari Preferences by selecting the red circle in the upper-left corner. 
  7. Quit Safari by pressing CMD + Q on the keyboard.
  8. Restart Safari and go to

Note: If you have enabled Safari in iCloud Settings within your Mac’s System Preferences, allowing pop-up windows from ProjectDox on one Mac automatically allows them in Safari across all your Macs and iOS devices such as iPad.

Chrome, Edge, and Other Chromium Browsers

After Safari, Google Chrome is the second most popular web browser on macOS. Moreover, most other browsers you might use also run on the same Chromium engine. This includes Microsoft Edge, Opera, Brave, Vivaldi, and others. ProjectDox runs within all of these Chromium-based browsers, though they, too, often have pop-up window blockers that can cause ProjectDox to appear not to work.

The following are instructions for allowing pop-up windows on Chrome. Most of the Chromium-based browsers require you to follow the same simple directions, though some browsers might have their own unique ways of doing it. If the below directions do not work for your particular browser, search Google or DuckDuckGo for the phrase “pop-up blocker exception mac” followed by the name of your browser, e.g. Opera, Brave, Edge, and so on.

  1. In Chrome, open the Customize and Control menu, which is identified by three vertical dots in the upper-right corner of Chrome, just beside your profile image.
  2. Choose Settings
  3. From the sidebar on the Settings page, select Privacy and Security
  4. In the Privacy and Security section, select Site Settings
  5. At the bottom of the Site Settings list, locate and select Pop-ups and redirects.
  6. Scroll down the page to the Allow to sent pop-ups and use redirects section and select Add.
  7. In the Add a site Site field, enter the below exactly as written, including brackets and asterisk.


    The asterisk period inside the brackets means that pop-ups will be allowed from all parts of the website, which includes ProjectDox but also other areas of the City’s website you may access from your Mac.
  8. Select Add
  9. Close the Settings tab and quit Chrome by pressing CMD + Q, confirm your desire to quite Chrome if you haven't disabled Warn Before Quitting on the Chrome menu. 
  10. Restart Chrome and go to

Note: If you sync Chrome across your devices, allowing pop-up windows from on one device automatically allows them for Chrome on all your devices.


Firefox fans can also use ProjectDox in their favorite browser. Though, it’s best to disable Firefox’s popup blocker for the ProjectDox URL. Follow the steps below to allow ProjectDox pop-ups windows in the Firefox browser. 

  1. From the menu bar at the top of the screen, select Firefox and then Preferences.
  2. Select Privacy & Security from the sidebar.
  3. On the Privacy & Security page, scroll down until you reach the Permissions section. Toward the bottom of that is the option to Block pop-up windows. If you keep that control disabled, stop here; you don’t need to do anything else. If you like using Firefox’s pop-up blocker, select the Exceptions button to specifically allow ProjectDox pop-ups. 
  4. In the Allowed Websites – Pop-ups dialog that appears, type the URL exactly as written in the Address of Website field.
  5. Select the Allow button to add the site you just specified to the exceptions list.
  6. Select Save Changes
  7. Quit Firefox by pressing CMD+Q on your keyboard.
  8. Restart Firefox and go to

Note: If you use Firefox Sync allowing pop-up windows from ProjectDox on one device automatically allows them for Firefox on all your devices.

Troubleshooting All Browsers 

Most issues with ProjectDox  - or any web application - are solved by:

  • Enabling pop-up windows from ProjectDox, and; 
  • Clearing your browser's cache and/or cookies. 

To clear your browser's cache and/or cookies, select from the list of browsers below and follow the instructions from the manufacturer. For browsers not listed, follow the instructions for Chrome or Opera. 

A PDF version of these instructions can be downloaded by visiting


ePlans Team

ePlans Team