Portland Permitting & Development is proud to announce the promotion of Lila Pigott to the position of Interim Division Manager of Digital Services. Lila has been an invaluable member of the city and the Bureau of Development Services since June 2021, serving as the Supervisor of the Digital Business Services section. During her tenure, she has demonstrated exceptional leadership and a commitment to advancing the City of Portland's digital infrastructure.
Prior to her work at the Bureau of Development Services, Lila led the professional services team at a consultancy focused on implement Salesforce for nonprofit organizations. Before that, Lila spent several years finding her way to a technology-focused professional path through work in consultative sales, program management, and customer services at mission-driven organizations.
In her work at BDS, Lila has overseen numerous technology projects, including the successful refresh of DevHub, the bureau’s customer portal, which has assisted in streamlining digital operations within the bureau. Her extensive work with ProjectDox has been focused on expanding the use of this product to improve permitting management and collaboration capabilities for both staff and customers.
In her new role as Interim Division Manager, Lila will play a crucial role in shaping the future of how the new bureau provides technology services. Her vision and expertise will be instrumental in driving forward the new bureau’s digital initiatives and ensuring that the organization continues to meet the evolving needs of Portland. David Kuhnhausen, Interim Director of Portland Permitting & Development, remarked, “Lila will continue to be an excellent leader in a time of change and opportunity. I look forward to collaboratively working with her to integrate technology more fully into the permitting and development process to make the experience easier and more efficient for customers.”
"Taking on the role of manager for this division at such a dynamic time is both an honor and a challenge that I eagerly embrace," said Lila Pigott. "I am excited about the opportunities we have to innovate and grow together, and I am confident that with a collective effort, we can navigate this period of change successfully."
Lila's promotion marks a significant step forward for the Portland Permitting & Development Bureau, and we are confident in her ability to lead the division with the same dedication and excellence she has shown throughout her career. Pigott will step into her new role on June 20, 2024.