Process Management

The Process Management team is a group of Portland Permitting & Development employees who are committed to helping customers navigate the City permitting and construction process for large commercial projects. Your Process Manager is your City project manager throughout project development from early design concept through final inspection. Your Process Manager is a main point of contact between the development team and the City permit review staff.

Please note: The Process Management team gets involved with projects from the submission of a permit application to inspections. The Process Management team is not involved with land use reviews and decisions that precede the submission of a building permit application. Learn more about land use reviews and whether your project may require one.

Our customers have told us how important predictability is to the success of a project. We know clear communication, early identification of issues, and consistency in review processes are key elements for success.
 

Communication about large and complex commercial projects 

Your Process Manager works in partnership with your development team to ensure timely and effective communication with City staff. An essential component of this partnership is open, ongoing communication and a commitment to problem-solving. The Process Management team has two programs: the standard Process Management program and the Major Projects program.
 

Project types

Large commercial projects valued at more than $10 million (standard Process Management program)

These include complex commercial projects with numerous challenges. Projects in this category include downtown high rises, condominium or office towers with mixed retail uses, medical facilities, industrial sites and projects with major infrastructure improvement components. 

Major projects valued at more than $100 million

There is a specialized program available for customers working on the largest and most complex commercial projects. The Major Projects Group program (MPG) is a fee-based program. It includes expanded facilitation services and early, ongoing review of design documents as they are being developed. Current capacity allows for up to three projects per year to be accepted into this program.
 

Early identification of issues with complex commercial projects

You need to know right from the start if there are any issues or conflicts between the proposed design and code requirements. Your Process Manager is there to discuss the project with you and bring key players together early to identify and resolve issues. You can work with your Process Manager to determine what type of meeting would be required.  Some of these meetings are fee-based.
 

Continuity during your large development project

Your Process Manager will routinely check the review process, working with you and City staff to avoid breakdowns or gaps in your critical path timelines. Our goal is to keep reviews on track and completed on time.
 

Begin working with a Process Manager on your large development project

For more information or to request the assistance of a Process Manager, please email Process Management to discuss your project and find out if a Process Manager is the right approach for you.
 

Contact Process Management about your large commercial project