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Clearing the Browser Cache

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Most issues with ProjectDox, or other web applications, can be solved by enabling pop-up windows and clearing the browser cache and/or cookies.

Clearing the browser cache and/or cookies varies slightly by browser.
On this page

Microsoft Edge 

Microsoft Edge is the City of Portland's preferred browser. Follow the steps below to clear your browsing data in Microsoft Edge. 

Microsoft Edge Clear Browsing Data Pop-up
Microsoft Edge Clear Browsing Data Pop-up
  1. At the top right, select Settings and more
  2. Select Settings.
  3. From the left side panel, select Privacy, search, and services.
  4. Under Clear browsing data, select Choose what to clear.
    A pop-up window displays.
  5. In the Time range drop-down menu, select All time.
    Leave the default selected data types: Browsing history, Download history, Cookies and other site data, and Cached images and files.
  6. Select Clear browsing data for Internet Explorer mode.
  7. Select Clear now.
    The pop-up closes and the selected items are cleared from the browser history. 

Google Chrome 

Follow the steps below to clear the browsing data in Google Chrome. 

Google Chrome Clear Browsing Data Window
Google Chrome Clear Browsing Data menu.
  1. At the top right, select the three dots to the right of your profile picture (Customize and control Google Chrome).
  2. Select More tools.
  3. Select Clear browsing data.
  4. In the Time range drop-down menu, select All time.
    Leave the default selected data types: Browsing history, Cookies and other site data, and Cached images and files.
  5. Click Clear data.
    The pop-up closes and the selected items are cleared from the browser history

Mozilla Firefox 

Follow the steps below to clear the browsing data in Mozilla Firefox.  

Mozilla Firefox Clear Browsing Data Window
Mozilla Firefox Clear Browsing Data pop-up
  1. At the top right, select the icon that looks like four books (View history, save bookmarks, and more).
  2. Select History.
  3. Select Clear Recent History…..
    A pop-up window displays.
  4. In the Time range drop-down menu, select Everything.
  5. In the History section, deselect Active Logins but leave Browsing & Download History, Cookies, and Cache.
  6. Select OK.
    The pop-up closes and the selected items are cleared from the browser history.

A PDF version of these instructions can be downloaded by visiting https://www.portland.gov/sites/default/files/2021/qs_ext_projectdox_troubleshooting_clearing-browser-cache.pdf.