COVID-19 Safety, Recovery and Resilience

Face coverings are required in indoor public spaces and many outdoor spaces. State policy
Access City programs, people and projects helping Portland recover. Portland United

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Rental Services Helpdesk

Have questions about rentership policy and regulations in Portland, such as Mandatory Relocation Assistance? Contact the RSO Helpdesk. We provide general information on tenant-landlord law, renter protections, referrals to community agencies, and resources for legal help and other direct services.

Contact the Helpdesk

Due to the COVID-19 health emergency, the Rental Services Office has temporarily suspended walk-in services. All services through remote methods are still operational.

Please use phone, email, fax, or post mail for all customer service needs.

Helpdesk Hours

Open Monday, Wednesday, and Friday
9 - 11 a.m. and 1 - 4 p.m.

Closed Tuesdays and Thursdays
View holiday closures

Stay Informed

Get notifications right to your inbox.

Sign up for the RSO Email List

Visit the RSO homepage for resources and information

Find relevant information for renters, landlords, owners, and property managers. The homepage also includes important updates, meeting events, and news.

Rental Services Office

Submit a Form

We recommend submitting forms online. Paper forms are also available to download.

Apply for Relocation Assistance Exemption 
Read about Landlord Exemptions.

Submit a Notice of Relocation Payment
Landlords are required to notify PHB of all Relocation Assistance payments within 30 days of making a payment. More details.

Schedule R

Please note that rental registration is through the Revenue Division, although information is available on the Rental Services' website.

Rental Registration FAQ

File Schedule R - Residential Rental Registration
Please direct all general questions to the Revenue Division. Contact info available through the link.

For Translation or Interpretation

Please call 503-823-1303 | TTY 503-823-6868 or 711

Traducción e interpretación | Chuyển Ngữ hoặc Phiên Dịch | 翻译或传译 | 翻訳または通訳 | Письменныйили устный перевод | Traducere sau Interpretare | 번역 및 통 |Письмовий або усний переклад | Turjumida ama Fasiraadda | الترجمة التحريرية والشفوي | ການແປພາສາ ຫຼື ການອະທິບາຍ