Resources, documents, and forms for ServicePoint users.
What is an HMIS?
Homeless Management Information Systems are used to record client information that is shared among homeless and near-homeless service providers in order to increase efficiencies and better meet client needs.
Northwest Social Service Connections (NWSSC)
PHB is home to the Northwest Social Service Connections, an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a client information system that provides standardized assessment of a client’s needs, creates individualized service plans, and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum, and develop outcome measurements
NWSSC General Help Topics with Videos and FAQs
Watch a video or download an FAQ to learn more about these common topics. The FAQs are generally more technical and examine some of the nuances found in ServicePoint. If you have questions or need technical assistance, reach out to your local administrator or ServicePoint trainer.
For agencies and users outside of Multnomah County, also see Links to Other Oregon HMIS (lower on this page) for your local contact and resources specific to your community.
Before accessing the system, users will need the PKI.
Workflow and data entry videos to help new users get started. For all users, these are great as a refresher or quick reference. Be sure to follow your agency's prescribed workflow.
- Release of Information (ROI) (11:06)
- HUD Verifications (19:06)
- How to Transact Multiple Services (8:05)
- Interims, Annual Reviews, and Follow-ups (9:40)
- Household Data Sharing (3:29)
What are the "Golden Rules of Visibility"? Read this technical overview, geared towards admins.
Reports communicate your agency's efforts and progress. Learn about one of the most common reports, the Annual Performance Report, also known as the APR.
- How to Read the HUD CoC APR (12:18)
AHFE Local Content and Contacts for Technical Assistance
A Home For Everyone • OR-501 Portland, Gresham, and Multnomah County
Technical Assistance and ServicePoint Support
ServicePoint users in Multnomah County who need technical assistance should reach out to their appropriate contact. If you have questions, best to start with your agency admin or local trainer.
Information to help clarify the trickier concepts
- Housing Move-In Date (HMID) (4:48)
Coordinated Access and By-Name Lists
Coordinating services across multiple providers
- How to Create a Referral (9:21)
- Veteran By-Name List (5:55)
- Go to Coordinated Access in Multnomah County for more resources
Forms, Documents, and Policies and Procedures
Notice to Clients - Uses & Disclosures
Agency Participation Forms
User Agreement Forms
AHFE Data Quality Plan and Client Forms for Service Providers in Multnomah County
Client Consent Forms
- For ServicePoint Users only. Transact ROI as trained. Questions? Contact Wendy Smith:
Veteran Affairs - Request and Authorization to Release HMIS Information (VA Form 10-5345)
Links to Other Oregon HMIS
Information and data prepared by other Oregon service providers
- Coordinated Access in Multnomah County
- Multnomah County ServicePoint Helpline
- Oregon Housing and Community Services HMIS Resources
- Central Oregon HMIS
- Clackamas County HMIS
- Lane County HMIS
- Washington County HMIS