Homeless Management Information System (HMIS)

Resources, documents, and forms for ServicePoint users.
On this page

What is an HMIS?

Homeless Management Information Systems are used to record client information that is shared among homeless and near-homeless service providers in order to increase efficiencies and better meet client needs.

Northwest Social Service Connections (NWSSC)

PHB is home to the Northwest Social Service Connections, an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a client information system that provides standardized assessment of a client’s needs, creates individualized service plans, and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum, and develop outcome measurements

NWSSC General Help Topics with Videos and FAQs

Watch a video or download an FAQ to learn more about these common topics. The FAQs are generally more technical and examine some of the nuances found in ServicePoint. If you have questions or need technical assistance, reach out to your local administrator or ServicePoint trainer.

For agencies and users outside of Multnomah County, also see Links to Other Oregon HMIS (lower on this page) for your local contact and resources specific to your community.

Data Entry

Workflow and data entry videos to help new users get started. For all users, these are great as a refresher or quick reference. Be sure to follow your agency's prescribed workflow.


What are the "Golden Rules of Visibility"? Read this technical overview, geared towards admins.


Reports communicate your agency's efforts and progress. Learn about one of the most common reports, the Annual Performance Report, also known as the APR.

AHFE Local Content and Contacts for Technical Assistance

A Home For Everyone      OR-501 Portland, Gresham, and Multnomah County

Technical Assistance and ServicePoint Support

ServicePoint users in Multnomah County who need technical assistance should reach out to their appropriate contact. If you have questions, best to start with your agency admin or local trainer.

PHB HMIS Contacts

Multnomah County ServicePoint Helpline

Coordinated Access in Multnomah County

Data Entry

Information to help clarify the trickier concepts

Coordinated Access and By-Name Lists

Coordinating services across multiple providers

Other Resources

Forms, Documents, and Policies and Procedures

Notice to clients – How we use and disclose information

Agency Participation Forms

User Agreement Forms

AHFE Data Quality Plan and Client Forms

For Service Providers in Multnomah County

Data Quality

Data Sharing

Verification Forms

Client Consent Forms

Links to Other Oregon HMIS

Information and data prepared by other Oregon service providers

Additional Links and Documents