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Changes to credit and debit card processing fees

Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.

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Portland is a Sanctuary City

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PHB Contacts for Technical Assistance

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If you have questions about the Client Information System (CIS) or "Community Services" (formerly "ServicePoint"), start with your agency admin or local trainer.

Effective 3/23/2024: PHB CIS (formerly NWSSC) is no longer the tri-county HMIS implementation.

Please refer to the “Portland Metropolitan Area HMIS” or the local continuum contact for more information.

PHB is home to the Portland Housing Bureau CIS, an administrative entity that oversees the PHB Client Information System.

Contact Wendy Smith for all general questions and requests. Also see our Videos and FAQs.

Contact

Wendy Smith

System Administrator and PHB Client Information System Lead
Wendy.Smith@portlandoregon.gov
phone number503-823-2386

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