Information
The Permit Improvement Team (PIT) supports discrete projects, cross-pollinates process improvement efforts, and works as change management agents. The team will work across bureaus to lead, advise and maintain a city-wide awareness about city-wide permit improvement work to achieve efficiency and interconnectivity.
PIT is guided by and accountable to the Permit Improvement Task Force (PITF) and the Chief Administrator Officer.
Current PIT projects include:
| Regulatory Process Workflow and Feedback | Work with bureau representatives to formalize Task Force regulatory recommendations and bring to Council for adoption. Engage in a holistic approach and maintain accountability to ensure code integrity in an evolving regulatory landscape. Policy choices go to Council prior to starting a code amendment project to examine costs/benefits of these different policy choices not only to the City but to the community earlier in the process. |
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| Website coordination and content design | Increase customer and staff satisfaction; improve quality of submittals. Improve customer wayfinding. Bring permitting bureau communications SME’s together to Develop a plan to fix Permitting Web Content Alignment. |
| Intake Success Project | Improve quality of permit submittals, including digitizing the process into a DevHub conditional logic survey. Current focus NSFR applications. |
| Small Business Support | Develop a proposal to support small businesses through the development of several interdisciplinary teams that will provide a single point of contact, early assistance for early issue identification, and collaborative problem solving. |
| Business Process Analysis | Review business processes and identify ideas to improve timeliness, effectiveness of reviews, increase customer satisfaction, and meet city-wide timeline goals. |
| Permitting Metrics | Transparent, predictable and consistent process; Cross-bureau accountability. |
| Expand performance measures including timeliness, customer experience and quality. | Transparent, predictable and consistent process; Cross-bureau accountability. |
| Staff survey | Establish baseline of employee awareness/desire for change. Prioritize projects with employee input. |
| Permit Improvement Task Force | Alignment and accountability for city-wide improvement and strategy. |
If you need assistance with your permit, please contact the Customer Success Team at Report a Problem.