Livability and public safety - From getting assistance with graffiti and trash removal to reporting issues with unsanctioned camping and securing resources for community members in need – see below for City of Portland community resources.
Police
When to call 911, non-emergency or report online
- 911 – Immediate threat to life or property
- 503-823-3333-non emergency number
- Reporting online - Online Report Submission | Portland.gov
- You cannot report online if
- Identify of suspect is known
- Incident involves a firearm or narcotics prescription
- Incident involves theft of a motor vehicle
- Camp site
- You cannot report online if
- Drug related activity
PDX 311
PDX 311 improves your access to local government by providing a single point of contact – in person, online or over the phone to find information, report issues, or request services. PDX 311 staff can be reached daily from 7:00 a.m. to 8:00 p.m., excluding federal holidays, by phone or email. More info here
How to connect with 311:
- Email 311@portlandoregon.gov
- Phone at 3-1-1 within Multnomah County or (503) 823-4000
- In-person at the Portland Building’s Customer Service Desk at 1120 Southwest Fifth Avenue, Monday - Friday, 8 AM - 5 PM except holidays.
Use to report trash issues, unsanctioned camping, zombie properties, abandoned vehicles or to request services for shelter, mental health and more.
PDX Reporter
PDX Reporter is the official app for Portlanders to report livability concerns to the city. From sidewalk tripping hazards, abandoned cars, or clogged storm drains you can upload info to the app which will automatically send your report to the relevant city bureau.
How to connect with PDXReporter
- Download the App
- Signup online at https://pdxreporter.org/
Prosper Portland
More Resources
Graffiti
You can report graffiti or other types of defacement to public or private property online in just a couple of minutes.
You can also contact the City's information and referral team through the following methods:
- Email 311@portlandoregon.gov
- Call 311
- PDX Reporter
Graffiti Removal Assistance Program
For a comprehensive guide on how to request graffiti removal assistance and to find the graffiti removal waiver, please click here.
Free Graffiti Removal Kit
The kit includes cleaning solvent, gloves, safety glasses, cleaning rag, small nylon scraper, small bucket, and a link to an instructional video. To request your kit, email graffiti@portlandoregon.gov
Trash/Illegal Dumping
Contact the City's information and referral team through the following methods:
- Email 311@portlandoregon.gov
- Call 311
- Metro online report
Trash Related to a Homeless Encampment
To report trash that has resulted from a homelessness encampment, please utilize the following methods:
- Submit a report online
- Email 311@portlandoregon.gov
- Call 311
- To report encampments on ODOT property go to Ask ODOT.
- To find information about campsite removals on ODOT land visit: Campsite cleanup on state highway property in Portland
Problems with a Public Trash Can
Large Household Waste Disposal
Biohazards on Public Right of Way (Used Drug paraphernalia, Human waste. Medical waste)
- Send a photo with location and subject line 'Biohazard Clean Dispatch' to pemo@portlandoregon.gov
Unsanctioned Camping
Resources for Mental Health
- Request Assistance from a City Street Outreach Worker
- Project Respond - Project Respond is a mobile crisis response team in Multnomah County, Oregon that provides mental health services for those in crisis. You can call the Multnomah County Crisis Line at (503) 988-4888 to request Project Respond
- Multnomah County Crisis Hotline – 503-988 -4888
- Portland Street Response – call 911 and ask for Portland Street Response. Hours of operation - 8 a.m. to 10 p.m. every day of the week.
Parks (graffiti, vandalism, trash, and illegal activities)
- Portland Parks & Recreation Ranger Dispatch (for issues at Portland Parks) - Call 503-823-1637 or email rangercallcenter@portlandoregon.gov.
PBOT Maintenance
- Call 503-823-1700 or email PDXroads@portlandoregon.gov for emergency road hazards—available 24/7.
- Report street lighting problems at Report a streetlight problem.
Transit Issues (graffiti, vandalism, trash, and illegal activities)
Derelict Properties
Reporting code violations like construction work without permits, empty homes, unpermitted businesses or disabled vehicles on private property. File complaints about property maintenance danger or nuisances, zoning violations and more to the City of Portland