Portland Parks & Recreation (PP&R) recognizes that many community members are still dealing with damage caused by the January 2024 storm. In an effort to ease the recovery process for affected property owners, PP&R is offering additional locations where customers can get help submitting tree permit applications. Extra customer support staff are ready to help community members navigate the tree permit application process in person.
There are two locations where community members can receive in-person assistance: the Portland Building and the Development Services Center. More information about both locations can be found below:
The Portland Building
PP&R customer service hours at the Portland Building, located at 1150 SW 5th Avenue in downtown Portland, are 8am to 5pm, Monday through Friday.
Customer service staff are ready to assist walk-in customers with tree permit applications through March 8, 2024.
The Development Services Center
The Development Services Center, located at 1900 SW 4th Avenue, is currently open for walk-in Urban Forestry customers through March 8, 2024. Walk-ins are welcome on Tuesdays between 8am and 4pm, and on Thursdays between 8am and noon. This location is staffed by PP&R Urban Forestry tree technicians. Customers seeking to meet with other bureau staff should continue to use the existing appointment system, as walk-in services are restricted to Urban Forestry in response to the emergency declaration and storm recovery.
Please note that, in addition to the walk-in option, you can also use the appointment system for scheduling appointments. If all available appointment slots are taken, or if you prefer to walk in, you will be seen and helped within the hours listed. Please note that there may be a wait time depending on demand for this service.
Who is eligible to walk in
Property owners or their representative, property managers, and contractors applying for permits on behalf of a property owner.
What to bring
- Completed paper application form, unless you need a printed form from PP&R or you need help completing the form
- Photos of the relevant trees to submit with the application
- A printed or sketched site plan showing the locations of the relevant trees included on the application form
Type of help available
PP&R staff can help you with the following:
- How to complete a tree permit application form
- How to use the DevHub online portal to submit the application
- Drop off an Urban Forestry permit application
As always, Trees Single Point of Contact is also available for customer support. Reach us by email at Trees@PortlandOregon.gov or by leaving a voicemail message at 503-823-TREE (8733). This is the best way to get answers to general tree permitting and regulation questions, or an update on the status of a submitted application.