PP&R Language Access Services

Service

Portland Parks & Recreation (PP&R) works to ensure meaningful access to our programs, services, activities, information, and communications for all. Language access services are provided at no cost and include verbal interpretation and written translation.

PP&R Translation or Interpretation Requests

Request translated materials or interpretation services by completing the PP&R Language Service form, or by calling PDX 311 at 503-823-4000, or 711 for TTY via Oregon Relay Service.

Interpreters for Phone Calls

PP&R staff use Language Line to provide over-the-phone interpretation in over 240 languages. Say your preferred language when you call us, and we will get an interpreter on the phone in a few minutes.

Proactive Language Access Services

In addition to providing language access services upon request, PP&R provides language access proactively. Here is an example:

Civil Rights Title VI Complaints

File a Title VI Civil Rights Complaint with the City of Portland if you believe you have received unequal treatment or discrimination on the grounds of race, color, or national origin. Complaints can be written in the complainant's preferred language. You can also call PDX 311 at 503-823-4000, or 711 for TTY via Oregon Relay Service, to file the complaint over the phone, with interpretation services available upon request.

Citywide Language Access Program

Portland Parks & Recreation's language access services are supported by the Citywide Language Access Program. This program develops policy, standard operating procedures, tools, resources, and guidance based on national and federal standards and best practices. The program seeks to increase equitable access for community members who experience institutional language barriers.