After more than two years, most of the City of Portland’s downtown facilities will reopen to community members Wednesday, June 1 as the City transitions to a new phase in the COVID-19 pandemic.
For the first time since March 2020, Portlanders will be able to pay a bill, request information and attend a community meeting in person.
“I want to extend a warm welcome back to the public as we reopen City of Portland facilities,” said Portland Mayor Ted Wheeler. “This is an important step forward as we honor our commitment to meeting community members where they are and continuing our efforts to revitalize our city.”
Masks are encouraged but not required.
All visitors are required to check in at the front desk or with security.
Check in-person customer service hours for the bureau you plan to visit, as bureaus have discretion in setting hours of operation. Although City Hall is opening to the public, offices and bureaus in City Hall will decide how many days per week they will be open to the public during this new phase. Meetings with City Council offices will continue to be held by appointment only for the foreseeable future.
The Customer Service Desk at the Portland Building will be open to the public from 8 a.m. to 5 p.m., Monday through Friday. Staff from the City’s 311 customer service program will be available to assist community members with City information, programs and services. Community members can also contact 311 by phone at 311 or (503) 823-4000 or by email at email@example.com if they have questions about how to access City services. Staff are fluent in English, Spanish, Romanian and Tagalog, and have resources to assist community members in other languages.
Limited in-person building permit services will be primarily held by-appointment and will resume at the Development Services Center, at 1900 SW Fourth Ave., starting the week of July 18. Most construction-related permits can be applied for online, 24 hours a day, seven days a week.
A free online Lunch and Learn session will be held on Thursday, June 2, from noon to 1 p.m. at which community members may learn more about in-person services at the Development Services Center and ask questions of staff.
We will continue monitoring the impacts of COVID-19 and will adapt as necessary to prioritize the health of the community and City employees. We appreciate the community’s patience throughout this evolving process as we navigate service delivery in a hybrid work environment.
Learn more about in-person services and hours of operation on the City's website.