COVID-19 Safety, Recovery and Resilience

Face coverings are required in indoor public spaces and many outdoor spaces. State policy
Access City programs, people and projects helping Portland recover. Portland United

Volunteer. Play. Stay. Shop. Show the Rose City a little love. Here for Portland

File a Delivery Fee Complaint

From July 8, 2020 until 90 days after the COVID-19 State of Emergency ends in Portland, Portland City Council will limit the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers.

Filing a complaint takes about 10 minutes to complete

Go to the online complaint form

What you will need to provide: basic information on the incident, who/what restaurant the complaint is for, if a third party platform was used, when it happened, how much you are seeking, and documentation.

Delivery Fee Complaint Form

After sending

After completing the form, you will be asked to submit additional documentation. A staff member will contact you if additional information is needed. Once the City receives all the required information, staff will notify you prior to reaching out to the third-party company for resolution.

Prefer to make a complaint over the phone?

  • Call us at 3-1-1 within Multnomah County or
  • Call us at (503) 823-4000 from outside Multnomah County

Se habla Español. Staff are fluent in English and Spanish and have resources to assist community members in additional languages. 

Background information


311 Customer Service Program

phone number503-823-4000

Monday – Friday, 8 a.m. to 5 p.m.

Oregon Relay Service711 Oregon Relay Service