From July 8, 2020 until 90 days after the COVID-19 State of Emergency ends in Portland, Portland City Council will limit the fees a third-party food platform (Uber Eats, DoorDash, Grubhub, etc.) can charge restaurants and delivery drivers.
Filing a complaint takes about 10 minutes to complete
Go to the online complaint form
What you will need to provide: basic information on the incident, who/what restaurant the complaint is for, if a third party platform was used, when it happened, how much you are seeking, and documentation.
After completing the form, you will be asked to submit additional documentation. A staff member will contact you if additional information is needed. Once the City receives all the required information, staff will notify you prior to reaching out to the third-party company for resolution.
Prefer to make a complaint over the phone?
- Call us at 3-1-1 within Multnomah County or
- Call us at (503) 823-4000 from outside Multnomah County
Se habla Español. Staff are fluent in English and Spanish and have resources to assist community members in additional languages.