COVID-19 Resources and Information

This page contains a list of city and regional resources to support our communities as we experience the COVID-19 pandemic and get through this together.

On this page

General Information

Multnomah County Coronavirus COVID-19 page has information related to public health information, mental health resources, and translated and culturally specific resources for County residents. Available in many languages: ASL |አማርኛ | العربية | Burmese | Español | 中文 | 繁體中文 | Chuukese | فارسی | Français | 日本語 | Kajin Majōl | Kishwahili | ကညီကျိ | 한국어 | Kosrean | नेपाली | Palauan | Pohnpeian | русский | Soomaali | ภาษาไทย | กริญญา | Tiếng Việt | Tongan

City of Portland services and operations may have changed or temporarily paused due to the COVID-19 pandemic. To see which changes may affect you, visit COVID-19 City of Portland Customer Service Hours and Operations Changes.

The State of Oregon COVID-19 Resources page has information related to unemployment benefits, childcare, public health information, occupational safety, business, state taxes, and state parks access for Oregonians.

Center for Disease Control and Prevention (CDC) Coronavirus COVID-19 Information: Available in many languages including; Español  |  简体中文  |  Tiếng Việt  |  한국어

Maintaining Mental Wellness During COVID-19 (pdf)

If you have a question or need information about City services or programs, please call the City/County Information & Referral line at 503-823-4000 or email cityinfo@portlandoregon.gov. Staff are available to help Monday through Friday from 8 a.m. to 5 p.m.


Face Covering Guidance from Gov. Brown's Executive Order

County Specific Mask, Face Shield, Face Covering Guidance / Effective: June 24, 2020 (pdf)

Applies to all businesses, as defined in the document, and to the general public when visiting these businesses, in Clackamas, Hood River, Lincoln, Marion, Multnomah, Polk and Washington counties.


Working together as Multnomah County reopens

It's warm and Multnomah County is reopening, but we still need to work together to keep the virus from spreading.

  • Wash your hands frequently with soap and water for more than 20 seconds or use hand sanitizer
  • Wear face coverings in public
  • Practice physical distancing by keeping 6 feet from others if you must go out in public
  • Stay close to home except for essential trips
  • Stay home if you don't feel well
  • Respect park facility closures

An illustration of two people standing apart as the sun shines. An arrow indicates they are at least 6 feet away from each other. Text reads "Don’t throw shade. Enjoy the sun safely."


COVID-19 Symptom Checker

C19oregon.com is a regional online triage tool that helps public health officials track COVID-19 cases and allows community members to check their symptoms and receive guidance. Available in 16 languages.


Hotlines

  • Covid19 Hotline: 503-988-4454 (medical providers needing to report an infected patient or who need other assistance Press Zero)
  • Multnomah County Crisis Line: 503-988-4888, 24 hours a day, 7 days a week. Toll-free: 800-716-9769. Hearing-impaired dial: 711. Interpreters available.
  • 211 info is available 7 days a week, 8 a.m. to 11 p.m., for basic COVID-19 questions, or to find social and health services.

Multilingual COVID-19 Community Resources

  • "Help Stop the Spread" of COVID-19 (video): Available in 35 languages.

  • "Do Your Part" Physical Distancing Lawn Signs: Available in 18 languages.

  • COVID-19 Reopening Safety Guidance (video): As businesses reopen, the City of Portland and Multnomah County Health Department have created videos to educate the community on how to stay safe and slow the spread of the COVID-19 virus. The videos are translated in more than 35 languages. Please help us to share this information.

  • Safe StreetsThe Portland Bureau of Transportation (PBOT) has started a new initiative called Safe Streets to respond to the Covid-19 public health crisis. PBOT will make temporary changes to city streets to give people more space to walk, bike, roll, do business, and get around in their neighborhood. Available in 9 languages. 

  • USAHello.org (available in many languages) There is a new coronavirus spreading around the world that causes the illness COVID-19. People everywhere are working together to try to slow the spread of this virus and save lives. These pages provide translated health information from trusted sources. You will also find important updates on immigration rules, money, and help for parents. We are here to help. If you need more information, you can ask@usahello.org.


Volunteer/Donate


Nutrition Assistance

Putting food on the table to feed your family does not have to be an added stress. Families and individuals who have experienced a loss of income due to the COVID-19 pandemic may be eligible for SNAP or WIC. Many local organizations and community partners also continue to operate at a high demand to ensure children, seniors and our most vulnerable neighbors are fed during this crisis.

Regional Resources

Federal Resources


Access to Health Care

Regional Resources

State & Federal Resources

If you have lost your health insurance due to COVID-19, there are a number of different options depending on your circumstances. Those may include the following:

  • Marketplace coverage through healthcare.oregon.gov
  • Oregon Health Plan—OHP provides health care for low-income Oregonians.
  • COBRA— When you lose job-based insurance, you may be offered COBRA continuation coverage by your former employer.
  • State continuation— State continuation applies to those who have had continuous health coverage (not necessarily with the same employer) for at least three months before the date employment or coverage ended.
  • Medicare— Medicare is for U.S. citizens 65 and older who meet residency requirements and some blind and disabled people younger than 65.
  • Your previous employer decides to continue paying for employer-based coverage through a spouse’s insurance.

Meds on Wheels Program (PF&R)

  • In response to the COVID-19 pandemic, Portland Fire & Rescue (PF&R), in partnership with Multnomah County Aging, Disability and Veterans Services has gone live with, PF&R Meds on Wheels Program, an innovative assistance program to help some of our most vulnerable community members during a time of crisis.
  • Portland Fire & Rescue will deploy the Community Health Assessment Team (CHAT) for this initiative. The team will pick up and deliver medications using proper PPE and social distancing. The team will also engage and encourage this population who may be lonely, fearful and isolated. Accompanying the medication delivery will be a community resource flyer that lists places the community member could call for help with basic needs during this citywide state of emergency.
  • Hours of operation: 9:00am-3:00pm, Monday - Friday.
  • Program Criteria:
    • Vulnerable to the effects of COVID-19.
    • 65 years of age and have a life-threatening pre-existing medical condition.
    • Disabled community members who are unable to leave the house.
    • Community members with no other means of obtaining prescriptions. (If family members can pick-up and drop off a prescription, please use available resources.)
    • Critical, chronic health-related prescription medication only.
  • Referral line number: 971-288-7687, https://twitter.com/PDXFire  and https://www.facebook.com/PortlandFire

Housing, Shelter & Utility Assistance

Coping with the existence of COVID-19 and how it has changed our daily lives is difficult enough. That’s why the City, County, State and federal government are all working to help provide relief for homeowners, renters and those experiencing homelessness.

Utility Bureaus (Water and Environmental Services): SPUR (Small Businesses Program for Utility Relief) will provide one-time credits on qualifying small businesses’ sewer/stormwater/water bills. All applications will be evaluated using a racial equity and vulnerability lens. Applications open July 8 and close July 22. Sign up for an email notification at the link above. 

Emergency Household Stabilization Funds Available Beginning April 27. The COVID-19 Emergency Household Stabilization Fund offers limited direct cash assistance to households experiencing a loss of income due to COVID-19 for urgent needs like groceries, utilities, and medical expenses. Households can apply for funds through 211 beginning April 27 at 10 a.m.

Homeowners: Contact your mortgage servicer to determine whether or not your loan is backed by the Federal Government and to understand additional eligibility requirements. See the resources below for more information.

Renters: If you can demonstrate a substantial loss in income due to the COVID-19 pandemic you can defer your rent payments. Rent payments are not being forgiven, you will still be obligated to repay missed payments.

City of Portland and Multnomah County issued an evictions moratorium, protecting tenants who have had a substantial loss of income resulting from the COVID-19 pandemic. Learn more about what qualifies and what to do to 

Federal and Private Mortgage Relief Information & FAQ.

Utilities: The three largest utilities in Oregon, Portland General Electric, Pacific Power, and Northwest Natural, have all announced a suspension of disconnects and/or late fees to support Oregonians during the COVID-19 outbreak.

  • Internet | All local communication providers (CenturyLink, Comcast, Verizon, etc.) have signed up to waive late fees, open WiFi hotspots and not terminate service for next 60 days. Electric companies have suspended non-payment cancellations.
  • NW Natural | For more information visit www.nwnatural.com or call 1-800-422-4012
  • Portland General | For more information visit www.portlandgeneral.com or call 800-542-8818
  • Pacific Power | Customers can call 1-888-221-7070
  • Portland Water | Water service will not be disconnected for non-payment of sewer/stormwater/water bills. For more information call 503-823-4874or email PWBCustomerService@portlandoregon.gov. For more information about SPUR (Small Businesses Program for Utility Relief), which provides one-time credits on qualifying small businesses’ sewer/stormwater/water bills, sign up for an email notification at the link above. All applications will be evaluated using a racial equity and vulnerability lens. Applications open July 8 and close July 22.
  • Garbage | Service continues but pickup may be delayed depending on private garbage company staffing.  Leave carts at the curb, if not picked up within 48 hours contact your hauler.You can set out extra bags of garbage for $5 per bag.

Regional Resources

State & Federal Resources


Taxes


Transportation

  • Safe Streets: The Portland Bureau of Transportation (PBOT) has started a new initiative called Safe Streets to respond to the Covid-19 public health crisis. PBOT will make temporary changes to city streets to give people more space to walk, bike, roll, do business, and get around in their neighborhood
  • Sign up for travel coupons through the Pandemic Mobility Support program: The Portland Bureau of Transportation (PBOT) is providing travel coupons to organizations to help them provide FREE transportation options for frontline workers, patients, and others needing to make critical trips during the Covid-19 pandemic.

  • Trimet temporarily reducing service starting April 5. View the schedule and services changes.


Employment


Business & Economic Relief

Everyone is being hit by this crisis, both economically and socially. In late March, Portland City Council approved $3 million in emergency funding for COVID-19 response. This money is being used for small business and housing relief. Other resources continue to be available and more is on the way. Below are additional state and regional economic relief resources:

City of Portland

Regional Resources


Economic Relief Partners

We’re all in this together, so we’re working together with partners from all over the region and state to ensure economic and social resilience and recovery. The City of Portland thanks its partners who are helping everyone in our community get through this crisis.

State of Oregon| COVID-19 Resources

Metro | COVID-19 Resources

Multnomah County | COVID-19 Resources

City of Gresham | COVID-19 Resources

City of Beaverton | COVID-19 Resources

City of Hillsboro | COVID-19 Resources

City of Lake Oswego | COVID-19 Resources

City of Eugene | COVID-19 Resources

Asian Pacific American Chamber of Commerce (APACC)

The Black American Chamber of Commerce (BACC)

Philippine American Chamber of Commerce of Oregon (PACCO)

Oregon Native American Chamber (ONACC)

Hispanic Metropolitan Chamber (HMC)

Prosper Portland

Greater Portland Inc

Business for a Better Portland (BBP)

Portland Business Alliance (PBA)

Travel Portland

Technology Association of Oregon (TAO)


City of Portland Emergency Declaration

On March 12, 2020 Mayor Wheeler issued a State of Emergency declaration for the City of Portland. On June 18, 2020, the declaration was extended through July 2, 2020, and on July 2, 2020, it was extended through July 16, 2020.

The State of Emergency gives the City the flexibility it needs to support our public health authorities at the County and State as they respond to this public health crisis.