COVID-19 Public Health Resources and Information

Information

This page contains a list of city and regional resources to support our communities as we experience the COVID-19 pandemic and get through this together.

On this page

General Information

City of Portland services and operations may have changed or temporarily paused due to the COVID-19 pandemic. To see which changes may affect you, visit COVID-19 City of Portland Customer Service Hours and Operations Changes.

The State of Oregon COVID-19 Resources page has information related to the most recent public health information, unemployment benefits, childcare, occupational safety, business, state taxes, and state parks access for Oregonians.

Center for Disease Control and Prevention (CDC) Coronavirus COVID-19 Information: Available in many languages including; Español | 简体中文 | Tiếng Việt | 한국어

Maintaining Mental Wellness During COVID-19 (pdf)

The Customer Service Desk at the Portland Building will be open to the public from 8 a.m. to 5 p.m., Monday through Friday (excluding federal holidays). Staff from the City’s 311 customer service program will be available to assist community members with City information, programs and services.

Community members can also contact 311 by phone at 311 or (503) 823-4000 or by email at 311@portlandoregon.gov with any questions about how to access City services. Staff are fluent in English, Spanish, Romanian and Tagalog, and have resources to assist community members in other languages.

Make an Appointment for a COVID-19 Vaccine

For the latest COVID-19 vaccine information:

Visit this website for vaccine information in Multnomah County.

Visit this website for vaccine clinics in Clackamas County.

Visit this website for vaccine clinics in Washington County.

Find the closest vaccine site:

GetVaccinated.Oregon.gov

Vaccine locator map and sign up for updates

Cómo encontrar una vacuna contra el COVID-19 en Oregon

La herramienta en Vacúnate Oregon (VO) le dirá si actualmente es elegible para recibir una vacuna en Oregon. Si aún no es elegible, le permitirá habilitar notificaciones de texto o correo electrónico para recibir aviso cuando sea elegible. Una vez que usted sea elegible, esta herramienta también le ayudará a encontrar un proveedor de vacunas o un evento de vacunación cerca de usted. ¡Inscríbase hoy!

Face Covering Guidance from Multnomah County

Correct and consistent use of masks and face coverings is a critical step everyone can take to prevent getting and spreading COVID-19, including new variants of the virus.

Latest face covering guidance from Multnomah County

CDC Guide to Masks

How long should you quarantine?

Your quarantine period starts the day you were in close contact with someone with COVID-19. Close contact means spending at least 15 minutes or more within 6 feet of someone over the course of a day, with or without a mask.

Please visit the Multnomah County How long should you quarantine? page for the most up-to-date guidance.

Working together to keep Multnomah County safer

COVID-19 is still a major health threat and we need to continue working together to keep the virus from spreading.

Wash your hands frequently with soap and water for more than 20 seconds or use hand sanitizer
Wear face coverings in public
Practice physical distancing by keeping 6 feet from others if you must go out in public
Stay close to home except for essential trips
Stay home if you don't feel well
Respect park facility closures

Hotlines

Covid19 Hotline: 503-988-4454 (medical providers needing to report an infected patient or who need other assistance Press Zero)
Multnomah County Crisis Line: 503-988-4888, 24 hours a day, 7 days a week. Toll-free: 800-716-9769. Hearing-impaired dial: 711. Interpreters available.
211 info is available 7 days a week, 8 a.m. to 11 p.m., for basic COVID-19 questions, or to find social and health services.

Multilingual COVID-19 Community Resources

"Help Stop the Spread" of COVID-19 (video): Available in 35 languages.
COVID-19 Reopening Safety Guidance (video): As businesses reopen, the City of Portland and Multnomah County Health Department have created videos to educate the community on how to stay safe and slow the spread of the COVID-19 virus. The videos are translated in more than 35 languages. Please help us to share this information.
Safe Streets: The Portland Bureau of Transportation (PBOT) has started a new initiative called Safe Streets to respond to the Covid-19 public health crisis. PBOT will make temporary changes to city streets to give people more space to walk, bike, roll, do business, and get around in their neighborhood. Available in 9 languages.
USAHello.org (available in many languages) These pages provide translated health information from trusted sources. You will also find important updates on immigration rules, money, and help for parents. If you need more information, you can ask@usahello.org.

Nutrition Assistance

Putting food on the table to feed your family does not have to be an added stress. Families and individuals who have experienced a loss of income due to the COVID-19 pandemic may be eligible for SNAP or WIC. Many local organizations and community partners also continue to operate at a high demand to ensure children, seniors and our most vulnerable neighbors are fed during this crisis.

Regional Resources

Portland Public Schools: find the latest information on free meals at schools, even in the summer.
Oregon Food Bank: Find food near your home. For more information call (503) 505-7061 or email gethelp@oregonfoodbank.org.
Blanchet House: Provides free to-go meals three times a day, six days a week. Call (503) 241-4340 for more information.
Sunshine Division: Delivers emergency food boxes. Request a box.

Federal Resources

Access to Health Care

Regional Resources

Meds on Wheels | Prescription medicine delivery service provided by Portland Fire & Rescue. If you know of anyone having trouble obtaining prescriptions, please have them contact this referral line number: (971) 288-7687.
Multnomah County Health Department | Assistance with insurance enrollment in multiple languages.
Primary Care Clinics | Virtual and telemedicine services are available.
Parkrose Student Health Center | Open to any school-aged youth in Multnomah County all summer.
Coalition of Community Health Clinics| For more information, call (503) 546-4991 or email info@coalition-clinics.org.

State & Federal Resources

If you have lost your health insurance due to COVID-19, there are a number of different options depending on your circumstances. Those may include the following:

Marketplace coverage through healthcare.oregon.gov
Oregon Health Plan—OHP provides health care for low-income Oregonians.
COBRA— When you lose job-based insurance, you may be offered COBRA continuation coverage by your former employer.
State continuation— State continuation applies to those who have had continuous health coverage (not necessarily with the same employer) for at least three months before the date employment or coverage ended.
Medicare— Medicare is for U.S. citizens 65 and older who meet residency requirements and some blind and disabled people younger than 65.
Your previous employer decides to continue paying for employer-based coverage through a spouse’s insurance

Housing, Shelter & Utility Assistance

Coping with the existence of COVID-19 and how it has changed our daily lives is difficult enough. That’s why the City, County, State and federal government are all working to help provide relief for homeowners, renters and those experiencing homelessness.

Homeowners: Contact your mortgage servicer to determine whether or not your loan is backed by the Federal Government and to understand additional eligibility requirements. See the resources below for more information.

Renters: If you can demonstrate a substantial loss in income due to the COVID-19 pandemic you can defer your rent payments. Rent payments are not being forgiven, you will still be obligated to repay missed payments.

City of Portland and Multnomah County issued an evictions moratorium, protecting tenants who have had a substantial loss of income resulting from the COVID-19 pandemic. Learn more about what qualifies and what to do to

Federal and Private Mortgage Relief Information & FAQ.

Utilities: Check with your utility company about late fee waivers:

Internet | All local communication providers (CenturyLink, Comcast, Verizon, etc.) have signed up to waive late fees, open WiFi hotspots and not terminate service for next 60 days. Electric companies have suspended non-payment cancellations.
NW Natural | For more information visit www.nwnatural.com or call 1-800-422-4012
Portland General | For more information visit www.portlandgeneral.com or call 800-542-8818
Pacific Power | Customers can call 1-888-221-7070
Portland Water | Water service will not be disconnected for non-payment of sewer/stormwater/water bills. For more information call 503-823-4874or email PWBCustomerService@portlandoregon.gov.
Garbage | Service continues but pickup may be delayed depending on private garbage company staffing. Leave carts at the curb, if not picked up within 48 hours contact your hauler.You can set out extra bags of garbage for $5 per bag.

Regional Resources

Hand washing stations and portable toilets map: Portland Emergency Hygiene Stations
54 Parks restrooms are open throughout the city
Portland Housing: Eviction Moratorium FAQ
Multnomah County: Eviction Moratorium Information
A Home for Everyone: List of service changes due to COVID-19.
Home Forward: Short-term help paying rent.
Portland Street Medicine: Provides medical care for people experiencing homelessness.
Impact NW: Offers services to prevent homelessness.

State & Federal Resources

Oregon Housing and Community Services
211 Utility Assistance Program: Online database to find utility assistance programs in Oregon and Southwest Washington.

Transportation

Safe Streets: The Portland Bureau of Transportation (PBOT) has started a new initiative called Safe Streets to respond to the Covid-19 public health crisis. PBOT will make temporary changes to city streets to give people more space to walk, bike, roll, do business, and get around in their neighborhood

Employment

State of Oregon resources and information for employees

Business & Economic Relief

Below are additional state and regional economic relief resources:

Portland Resources

COVID Workforce Response Line: Multnomah County residents can call (503) 714-5989 workforce services and related resources. Hours of operation: Tues. and Thurs., 9:00-12:00 and Mon., Wed., Fri. 1:00-5:00.
Prosper Portland business resources available.
Business for a Better Portland: Leading efforts to advocate for small business and worker relief during the economic crisis. Visit their Switchboard where you can share asks and offers for the community.
Greater Portland Inc: Hub for innovation and a workforce talent magnet.
PDX Restaurant Alliance: Resources for employers and employees
Float: Crowdfunding and gift card purchases to support Portland's small businesses
MusicPortland: Donate to save Portland music venues
OAME Access To Capital: Access To Capital Program and Technical Assistance for businesses.
EO Portland: Top 5 Resources for Portland’s Small Business Owner

Regional Resources

Business loan resources: Micro Enterprise Services of Oregon (MESO): 503-841-3351
US Small Business Administration Disaster Loans now open to all Oregon counties
Non-Profit Association of Oregon
BOMA International information for commercial real estate professionals, employers and tenants

Economic Relief Partners

We’re all in this together, so we’re working together with partners from all over the region and state to ensure economic and social resilience and recovery. The City of Portland thanks its partners who are helping everyone in our community get through this crisis.

State of Oregon| COVID-19 Resources

Metro | COVID-19 Resources

Multnomah County | COVID-19 Resources

City of Gresham | COVID-19 Resources

City of Beaverton | COVID-19 Resources

City of Hillsboro | COVID-19 Resources

City of Lake Oswego | COVID-19 Resources

City of Eugene | COVID-19 Resources

Asian Pacific American Chamber of Commerce (APACC)

The Black American Chamber of Commerce (BACC)

Philippine American Chamber of Commerce of Oregon (PACCO)

Oregon Native American Chamber (ONACC)