information
Stay home. Save lives. Portland enters phase 1 of reopening.

311 Customer Service Program

The City of Portland’s 311 program improves access to information and services by providing a single point of contact – in person, online or over the phone.

The City of Portland’s 311 Customer Service Program provides community access to local government information and services. Contact us to find information, report issues, or request services.

Staff are available to assist community members via the following:

  • Online at CityInfo@portlandoregon.gov
  • By phone at (503) 823-4000
  • In-person at the Portland Building’s Customer Service Desk at 1120 Southwest Fifth Avenue

In-person and over the phone services are available Monday through Friday from 8:00 a.m. to 5:00 p.m. excluding Federal Holidays. Staff are fluent in English and Spanish and have resources to assist community members in additional languages.  

The 311 Program's mission is to simplify community member access to local government programs and services. The 311 Program is working to provide a single point of contact for community members – including residents, business owners and visitors. The 311 Program will provide valuable data and insights into the community’s needs and interests, allowing bureaus and City Council to make more informed service and communication decisions.

View the Implementation Plan (2018)