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Most City offices closed Wednesday, June 19, to observe Juneteenth

The City of Portland recognizes Juneteenth as a formal day of remembrance to honor Black American history and the end of slavery in the United States. Learn about Juneteenth.

Reports

Ombudsman News Menu
Displaying 1 - 19 of 19

City has not implemented most of Ombudsman’s recommendations on emergency board-ups

In July 2023, the Ombudsman's Office released a report that highlighted evidence of misconduct by the City’s emergency board-up contractor and pointed to gaps in the City’s oversight of the contract. On May 20, 2024, the Ombudsman sent a follow-up letter to Community Safety Division Director Myers.

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2023 Ombudsman Annual Report

We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2023.

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Ombudsman recommends Urban Forestry revisit fees and regulations governing certain development permit reviews

After a complaint, the Ombudsman investigated how Urban Forestry reviews some development permits for compliance with street tree planting standards. In December, the Ombudsman sent a memo to Parks Director Adena Long identifying concerns with the review fee and the clarity of City Code provisions.

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Vessels at Public Docks Unlawfully Seized and Destroyed

City conduct resulted in unlawful seizure and destruction of Portlanders’ vessels. City should follow proper procedures to better protect vulnerable Portlanders.

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Emergency Board-ups

Lack of oversight leads to contractor wrongfully charging Portlanders

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Protecting Undocumented Victims of Crime

The Portland Police Bureau failed to live up to its responsibilities in handling U visas, which are designed to protect undocumented victims of crime. The City should act with urgency to remedy past harm and make programmatic changes to ensure problems do not resurface. 

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2022 Ombudsman Annual Report

We're your Rose City Watchdog and we're here to make sure City government treats residents and businesses fairly. See what we were up to in 2022.

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Ombudsman submits brief on illegal tow and destruction of boat

The purpose of the brief was to provide important additional context on a case being considered by the Hearings Office.

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Ombudsman recommends ceasing Water Bureau's "first-caller rule" to Commissioner Mapps

The Ombudsman recommended that the Water Bureau cease the practice of the “first-caller rule,” which allows landlords to commit their renters to pay services without their knowledge or consent.

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Auditor's 2021 Accountability Report

The Auditor’s Office conducts independent assessments of Portland government, impartial investigations of community members’ complaints, and provides a variety of services that make the City more accessible. This report highlights the breadth and depth our work in 2021.

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City’s reliance on complaints for property maintenance enforcement disproportionately affects diverse and gentrifying neighborhoods

Data backup Portlanders’ objections to unfair treatment by the City’s property maintenance enforcement system. The City should act with urgency to break with the system’s racist past and engage community members it disproportionately burdens for their ideas to fix it.

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Auditor's 2020 Accountability Report

The Auditor’s Office is Portlanders’ independent agency responsible for providing oversight of City government. This Accountability Report, covering the year 2020, shows the breadth, depth and impact of our work.

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Auditor's 2019 Accountability Report

The Auditor's Accountability Report, covering the year 2019, provides examples of how we’ve been responsive to the public’s concerns, scrutinized the City’s spending of public dollars, tracked lobbyist influence, and revived forgotten parts of our City’s history.

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2018 Ombudsman Annual Report

See what we were up to in 2018 and what we're working on in 2019.

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2017 Ombudsman Annual Report

Our report shows an increase in complaints, saving some folks money, and putting a spotlight on important issues of broad concern.

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Letter of Concern to Council regarding Local Transportation Infrastructure Charge

The purpose of the letter was to draw attention to the Local Transportation Infrastructure Charge (LTIC), a relatively new program designed to collect money from property owners to pay for infrastructure improvements.

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911 hold times longer than reported

One of the key measurements of the Bureau of Emergency Communication’s performance is how quickly 911 operators answer emergency calls. Contrary to the Bureau’s assertions, it is performing well below accepted standards.

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Problem with City's emergency communications system

City Ombudsman Margie Sollinger issued a report to Portland City Council detailing a problem with the City’s emergency communications system.

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