Make a complaint about a City bureau or office

Service
We encourage you to contact our office any time you feel a City bureau, office or employee has treated you unfairly. You will communicate directly with an Ombudsman's office team member who is objective and impartial.
Icons symbolizing email, phone, and website as methods to file a complaint with the Ombudsman's Office.

Filing a complaint takes 10-20 minutes to complete.

Make a complaint online

Use the Ombudsman's online complaint form to describe your complaint and attach documents.


What we do

  • Handle complaints from the public, businesses and City employees
  • Conduct impartial investigations of complaints
  • Recommend ways to informally solve substantiated complaints
  • Promote fair and equitable treatment for all

What we do not do

  • Handle complaints between private parties
  • Investigate complaints against elected officials or their staff
  • Provide mediation for disputes