The Ombudsman is an independent advocate for a fair, reasonable and just City government. Our office responds to members of the public, businesses and City employees to resolve complaints about City services and practices.
Information about our services
Information for City staff
About our work
The word “ombudsman” is Swedish, and it means someone whose role is to respond to complaints about government.
What we do
- Handle complaints from the public, businesses and city employees
- Conduct impartial investigations of complaints
- Recommend ways to informally solve substantiated complaints
- Promote fair and equitable treatment for all
What we don't do
- Handle complaints between private parties
- Investigate complaints against elected officials or their staff
- Provide mediation for disputes
We encourage you to contact our office any time you feel a city bureau, office or employee has treated you unfairly. You will communicate directly with an Ombudsman’s office team member who is objective and impartial.
Mail or in person: Office of the City Auditor Office of the Ombudsman 1221 SW 4th Ave., Room 320 Portland OR 97204
Meet our staff
Jennifer Croft has served as City Ombudsman since December 2022. Before taking up the position, she spent over 20 years working in international development and diplomacy, holding positions with the State Department, the U.S. Agency for International Development, and the Organization for Security and Cooperation in Europe. Her work focused on providing analysis, policy advice and technical assistance to advance human rights, inclusive democratic governance and conflict prevention, primarily in Eastern Europe and Central Asia. Jennifer grew up in Eugene and received her undergraduate degree from Columbia University and her master’s degree from the Fletcher School of Law and Diplomacy at Tufts University.
Tony joined the Ombudsman’s Office as Deputy Ombudsman in 2015. His background and experience are in journalism and state government. Since 2009, he worked in communications and policy at the Secretary of State’s office, the Department of Administrative Services and the Attorney General’s office. Prior to that, Tony spent more than 20 years as a reporter for The Oregonian. He earned an undergraduate degree in English and American Studies from Wesleyan University and a Master of Studies in Law from Yale Law school. He grew up in New York City.
Andy joined the Ombudsman’s Office in 2023. Prior to that, Andy worked for eight years in the non-profit, social enterprise technology, and public sectors, specializing in mental health, people operations, and analytics. Most recently, they served as a data analyst for Portland Street Response. Andy earned a Bachelor of Arts in Psychology with a minor in sexuality studies from The Ohio State University. They also hold a Lean Six Sigma Green Belt and a Certificate of Creative Writing from the University of California. Andy grew up in Ohio.