Ombudsman

Bureau/Office
The Ombudsman is your Rose City watchdog. We are here to make sure City government treats Portland residents and businesses fairly. We investigate complaints and identify ways to resolve them. As part of the City Auditor’s Office, we’re independent and impartial.
Logo of the Portland City Auditor, Ombudsman. An octagonal geometric rose.

Featured content

White icon on purple background. Three people in a circle.

About us

White icon on purple background. Pen over document with checklist.

Case examples: Learn more about our work

White icon on purple background. Person with talk bubble of an exclamation point.

Make a complaint about a City bureau or office

White icon on purple background. Talk bubbles with a question mark.

Frequently asked questions (FAQ)

White icon on purple background. Stack of 3 book.s

View all of the Ombudsman's annual reports

White icon on purple background. Many people in a crowd.

Other resources to help resolve your concern

Subscribe to receive updates from us

Contact

Office of the Ombudsman

ombudsman@portlandoregon.gov
phone number503-823-0144

Mailing address

1221 SW 4th Ave
Room 310
Portland, OR 97204

Related offices, programs, advisory groups, and projects

Logo of Portland City Auditor. A red octagonal rose has a blue and white square center. Geometric mint green leaves surround the blossom.

Auditor's Office

News

Ombudsman recommends streamlined enforcement of tour bus safety regulations

An Ombudsman review found that numerous tour companies do not comply with City regulations designed to ensure public safety. We recommended the Bureau of Transportation streamline enforcement to bring unpermitted companies into compliance.

Report

Person in yellow rain jacket standing admiring Multnomah Falls waterfall

Ombudsman finds Water Bureau overcharged for past returned payment fees, recommends removing such fees going forward

After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.

Report

Dam one in the Bull Run Watershed with fall colors

City has committed to implementing recommendations from 2023 Ombudsman report on U visas

We have reviewed the status of the four recommendations from our report and found that the Police Bureau has committed to implementing them. One recommendation has been partly implemented and three are in progress.

Report

More news

See something we could improve on this page? Give website feedback.