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Most City offices closed Wednesday, June 19, to observe Juneteenth

The City of Portland recognizes Juneteenth as a formal day of remembrance to honor Black American history and the end of slavery in the United States. Learn about Juneteenth.

Services, Guides, and Information

37 services and resources found
Request an accommodation under the Americans with Disabilities Act (ADA) for any City of Portland program, service, event, or activity. To ensure the best response, please make your request at least five business days before the program or event, if possible.
The Office of Equity and Human Rights sets the equity vision and goals for the City of Portland.
This page contains information on hiring document testers to create accessible and usable documents.
This page contains various letter templates for the ADA Title II complaint processes.
This page offers resources for ADA Title II and disability equity. Some of these resources are created specifically for the city of Portland while others are more general resources to help you have a better understanding of both ADA Title II compliance and disability equity.
In an effort to make all City of Portland facilities and programs accessible to all, the City has embarked on a comprehensive Transition Plan process. The Plan identifies barriers which impede access to City facilities that are open to the public.
All City of Portland Bureaus released Five-year Racial Equity Plans in 2016. The detailed plans address specific racial inequities and bring to life the City’s Racial Equity Goals and Strategies which were adopted as binding City policy by City Council in 2015.
As Portland continues to diversify, it is becoming home to a significant number of people who are multilingual and multicultural and have limited proficiency in speaking and/or reading English.
The civil rights and meaningful access statement ensures the public is notified of their civil rights and the government’s obligations to nondiscrimination in City government programs, services, activities, and communications. The public has a right to request access and make complaints.
This division is working to achieve compliance with the legal standards of Title VI of the Civil Rights Act.
The Americans with Disabilities Act requires that people with disabilities are able to receive and communicate information as effectively as people without disabilities. This page provides information on how to create accessible electronic documents for all users.
This page contains Disability Equity and ADA Data.
The Disability Equity Goals are binding City Policy, providing a guidepost for City employees and leadership to follow.
The Diversity Calendar is a resource for event and communications planning for the year.
Library of Equity and Civil Rights Title VI best practices, tools, guidance, research, and online resources.
A guide for any person(s) or organization(s) who believes they have been the object of unequal treatment or discrimination on the grounds of race, color, or national origin on how to file a formal complaint with the City of Portland.
Any persons who believe they have been the object of unequal treatment or discrimination on the grounds of disability may file a complaint with the City of Portland.
The Inclusive Writing Guide is designed to help City of Portland staff communicate in a way that serves the entire community. The importance of language is critical when navigating topics of race, ethnicity, disability, gender, gender identity, and sexual orientation.

Language Access

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The Citywide Language Access Program develops policy, standard operating procedures, tools, resources, and guidance based on national and federal standards and best practices. The program seeks to increase equitable access for community members who experience institutional language barriers.
The City of Portland’s language access responsibilities fall under its obligation to ensure nondiscrimination on the basis of national origin per Title VI of the Civil Rights Act of 1964 and Executive Order 13166.