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"Report: 911 response times longer than reported for years"

Article from the Portland Tribune. June 8, 2017.

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911 hold times longer than reported

One of the key measurements of the Bureau of Emergency Communication’s performance is how quickly 911 operators answer emergency calls. Contrary to the Bureau’s assertions, it is performing well below accepted standards.

Report


Ombudsman Report: 911 hold times longer than reported

City Ombudsman Margie Sollinger issued a report providing a technical explanation for the discrepancy between the Bureau of Emergency Communication's self-reported and actual performance and makes recommendations to City Council. This is a summary of the report.

Press release


"Report: Portland 911 call center reporting inaccurate call response times"

Article from KPTV Fox 12. June 7, 2017.

News article


"Portland auditor blasts city's emergency bureau over 911 hold time numbers"

Article from KATU. June 7, 2017.

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"Portland's former 911 director who gave false data to council still employed by city at high pay"

Article from the Oregonian. June 7, 2017.

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"Hall Monitor: Hold the Phone! Portland's 911 Stats Have Been Lowballed Since 2004. We Should Have Been Told"

Article from the Portland Mercury. June 7, 2017.

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"911 issues must be addressed to keep citizens feeling safe: Editorial agenda 2017"

Article from the Oregonian. June 7, 2017.

News article


"Portland's 911 agency knowingly reported inaccurate hold times, report finds"

Article from the Oregonian. June 7, 2017.

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"Portlands 911 Hold Times Are Worse Than The City Reported"

Article from Oregon Public Broadcasting. June 7, 2017.

News article


"PDX 911 center accused of lying about call wait times"

Video coverage from KOIN 6 News. June 7, 2017.

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"Report: Portland 911 system much less efficient than it says"

Video coverage from KGW 8. June 7, 2017.

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"Report: Portland 911 call center reporting inaccurate call response times"

Video coverage from KPTV Fox 12. June 7, 2017.

News article


"City taking longer to answer emergency calls"

Radio coverage from Oregon Public Broadcasting. June 7, 2017.

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PBOT News Blog: Help PBOT understand how people use Portland's bike corrals

PBOT currently has more on-street bike parking spaces than any other North American city – over 2,000!

Updated News article



Let's Call It What It Is

Dante J. James comments on the language used to describe the MAX murders last week

Updated News article