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Ombudsman Report: 911 hold times longer than reported

City Ombudsman Margie Sollinger issued a report providing a technical explanation for the discrepancy between the Bureau of Emergency Communication's self-reported and actual performance and makes recommendations to City Council. This is a summary of the report.

Press release


Ombudsman Report: Problem with City's Emergency Communications System

City Ombudsman Margie Sollinger issued a report to Portland City Council detailing a problem with the City’s emergency communications system. This is a summary of the report.

Press release


City of Portland Ombudsman hires new Deputy

In 2015, the Auditor's Office of the Ombudsman hired Tony Green as the new Deputy Ombudsman.

Press release


Governor Brown holds ceremonial bill signing for Senate Bill 584, a City of Portland initiative

The legislation was prompted by a series of complaints to the Ombudsman’s Office, alleging that state-certified minority- and women-owned firms were acting as fronts for non-certified firms on City projects.

Press release


Auditor’s Access to Administrative Justice ordinance passes with unanimous Council vote

The legislation reduces and eliminates barriers to accessing administrative appeals by establishing baseline requirements and protections. It's consistent with City policies to achieve equity, safeguard the rights of persons, and promote higher standards of justice in the provision of City services.

Press release


Auditor to ask City Council to remove barriers to administrative justice

In 2015, the City Auditor proposed an ordinance to amend City Code to eliminate barriers to accessing administrative appeal processes, including establishing a minimum notice requirement and limiting fees charged to initiate an appeal.

Press release


Ombudsman investigation leads to Oregon Department of Justice False Claims Settlement

A complaint referred by a City Commissioner to the Ombudsman led to a preliminary investigation which was later referred to the Oregon Department of Justice for further investigation, resulting in a settlement agreement.

Press release