Property Retrieval Information

Need to retrieve your belonging?

If a high-impact campsite is removed, personal belongings are safely stored for at least 30 days. Arrange to pick up items by calling 503-387-1336, Monday through Friday from 9:30 a.m. to 3:30 p.m., or Saturday from 10:30 a.m. to 2:30 p.m. Please be prepared to provide the date, location and a description of items collected. If available, you can also provide the 8 or 9-digit identifying site number provided by posting and removal work crews:

Other information about property storage and retrieval:

• You will not be asked to provide your name or present ID to retrieve property.
• The property storage warehouse is staffed by Rapid Response BioClean employees. Police are not present at the property storage warehouse.
• If you are a camp resident present during a camp removal, you may provide a name or other identifying code to associate with your belongings. Bags will be labeled and inventoried with that name or code, making the retrieval process easier.
• If you are unable to provide a name or code at the time of removal, staff at the warehouse will ask for a description of your property, and will make every effort to locate the correct bags containing your belongings. If items are missing staff will do their best to locate those items by searching through the inventory database and storage shelves.
• If you are given property that doesn't belong to you, you do not have to take it.
• IDs, debit/credit cards and money are stored for at least one year. Prescription medications are stored until their expiration date.
• If you would like to submit a complaint about a removal or property warehouse experience, you can submit feedback directly to the City via the online complaint form or by calling 3-1-1. You can also submit an online complaint at the property storage warehouse, where there is a dedicated tablet available for this purpose.

Mandatory Storage Policy:

All City contracted campsite cleanup crews are instructed to store the items identified below, regardless of condition: 

• Tents regardless of condition (soiled, ripped, wet, etc.)
• Tarps unless damaged beyond useful purpose
• Sleeping Bags/Blankets
• Boots/Shoes
• Backpacks/Purses
• Cash/debit cards/Oregon Trail Card (cash must be counted and photographed in the field)
• Prescribed medication
• Any form of personal identification i.e.: Driver’s License, Social Security Card, Birth Certificate, Passport, TPI Card, etc.
• Bikes/Bike Trailers (If operable and in working order)
• Tools (not fasteners i.e., screws, bolts, nails)
• Cell Phones/Computers/Electronic Devices

Non-Storage Policy:

City contracted campsite cleanup crews cannot store any of the following, except as specified: 

• Pets
• Food/Beverages – Except food and beverages that are in an unopened container and are non-perishable for the next 30-days.
• Water-logged items – Except items on the mandatory store list (except as otherwise excluded below), which will be stored in a separate bag from other, dry items.
• Items so contaminated with human or animal bodily fluid or waste; vermin, bugs, insects, or other materials that are known to be harmful, that the item is either unusable or exposure to the item during transportation and storage will likely lead to injury or health problems for people who are exposed to the item.
• Gasoline, kerosene, lighter fluid—Except kerosene or lighter fluid will be stored if they are in their original, capped, undamaged container.
• Empty gasoline cans containers– Except such empty containers or cans will be stored if they no longer have gasoline residue or fumes emanating.
• Propane tanks – Except propane tanks of 16 oz. or less that are not damaged will be stored.
• Charcoal, cooking/heating briquettes/wood chips and wood pellets  – Except such materials will be stored if they are contained within a bag or container of 25lbs or less.
• Portable or makeshift toilets
• Explosives of any type
• Shopping carts
• Liquor, beer, or wine
• Illegal substances, controlled substances, or drug paraphernalia under state or federal law
• Bleach, ammonia, other hazardous chemicals – Except in original, capped, undamaged container of less than 1 gallon will be stored.
• Hazardous materials and environmental pollutants (e.g., degreasers, fertilizers, drain cleaners, paint thinner, pesticides).
• Electrical storage system (i.e., batteries) with corrosion or damage.
• Miscellaneous bicycle parts – Except miscellaneous bicycle parts will be stored if there are indicia that the parts belong to an individual and there are two or fewer of each, working, bicycle part.
• Building materials that appear to be found or repurposed materials, not originally designed to be used as building materials, such as cardboard and pallets.