The Professional Standards Office works to ensure professionalism and accountability within PF&R by conducting investigations into allegations of employee misconduct; reviewing and updating policies; tracking performance and behavior trends; and recommending changes to management for bureau-wide improvements. The Professional Standards Office's core values are: Clear Expectations; Resources for Success; Transparency; Results-Driven Outcomes; and Fostering Trust.
The Professional Standards Office was created in 2022 in response to the City Auditor's report on accountability. Improvements the Office has accomplished include decreased investigation timelines; creation of an online portal for commendations and complaints; revisions to key accountability policies; and the creation of standardized practices for investigations.
To file a commendation or complaint about an interaction with PF&R bureau member, you can leave a voicemail at 503.823.3725 or click the link below.