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Below are some examples of the many successful life-changing outcomes resulting from CHAT First Responders and Aftercare Team members interacting with members of the public who entered the 9-1-1 system.
CHAT Aftercare Client Story - Matthew
View the video below to learn how CHAT has been working with their client Matthew, enrolling him in the MOUD pilot and assisting with housing and aftercare services.
CHAT Aftercare Client Story - Heather
View the video below to learn how CHAT has been working with their client Heather, responding to 9-1-1 calls and providing aftercare services.
CHAT Aftercare Client Story - Veronica
In August 2024, the CHAT Aftercare Team received a referral from a local fire station regarding a woman in her 70s. The station expressed concerns about her living conditions and ability to care for herself. The CHAT Aftercare Team promptly made contact the next day and found the home severely hoarded, with only a single navigable path. It was later revealed that the client’s brother was responsible for these conditions, which negatively impacted her health and safety.
During the intake assessment, the Aftercare Team learned that the client had fallen in early 2023, undergone hip surgery, and spent a year in a rehabilitation center before being discharged in June 2024. Upon discharge, she sold her condo and moved back into her childhood home with her brother, unaware of its deteriorating state. Additionally, she was discharged without an assigned primary care provider (PCP) or prescribed medications. Although she was referred for in-home physical therapy, the service was later denied due to the unsafe living conditions.
Over the following months, the client’s health declined. Once mobile with a walker, she now struggled to walk safely. She lost weight and experienced an overall decline in well-being. However, she was grateful for the referral and eager to work with Follow-up to improve her quality of life.
The CHAT Aftercare Team took immediate action, first securing a PCP for the client. The team attended all medical appointments, assisting her to and from taxis due to her poor stability. Her medications were restarted and picked up by CHAT Aftercare, while her nutritional needs were met through grocery deliveries. As a result, her mobility improved, and she was connected with Aging and Disability Services for Medicaid housing assistance, with the goal of transitioning to a higher level of care.
Currently, the CHAT Aftercare Team continues to work with Medicaid and a senior housing advisor to facilitate her move. Once she relocates and resumes physical therapy, she will be discharged from the program. This client is one of many who were once overlooked, but thanks to CHAT, her life has changed for the better.
To date, CHAT has had 136 engagements with this client since the initial 9-1-1 call in August of 2024 and the client has called 9-1-1 only once (Feb. 2025) during this time.