The City Administrator may investigate all complaints alleging violations of this Chapter or administrative rules.

1. A. The City Administrator may receive complaints from borrowers by telephone or in writing.  Within a reasonable time, the City Administrator will forward the complaint by telephone or in writing to the payday lender it concerns for investigation.
2. B. The payday lender must investigate the allegations of the complaint and report the results of the investigation and the proposed resolution of the complaint to the City Administrator by telephone or in writing within two  business days from initial contact by the Director.
3. C. If the proposed resolution is satisfactory to the City Administrator, the payday lender must proceed to resolve the complaint directly with the borrower according to the resolution proposed to the City Administrator.
4. D. If the proposed resolution is not satisfactory to the City Administrator, the City Administrator will conduct an independent investigation of the alleged complaint and propose an alternative resolution of the complaint.  If the payday lender accepts the proposed alternative resolution and offers it to the borrower, the complaint will be final.  If the payday lender refuses to accept and implement the proposed alternative resolution it will be subject to remedies as provided by Section 7.26.080.  In the event of imposition of remedies, the payday lender may appeal as provided by Section 7.26.090.