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Changes to credit and debit card processing fees

Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.

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Portland is a Sanctuary City

6.04.120 Credits or Refunds.

City Code Section

(Amended by Ordinances 187339, 188170, and 191957, effective January 1, 2025.)

  1. A.  Credits by City to operator.  Whenever the amount of any tax, penalty, or interest has been paid in error to the Division under this Chapter, it may be credited to the operator’s account, provided a verified claim in writing, stating the specific reason upon which the claim is founded, is filed with the Division within three years from the date of payment.  If the claim is approved by the Division, the excess amount collected or paid may be credited against any current or future amounts due and payable from the operator. If there is no future liability, the Division may issue a refund.
  2. B.  Refunds by City to transient.  Whenever the tax required by this Chapter has been collected by the operator, and paid by the operator to the Division, and it is later determined that the tax was erroneously collected by the operator, it may be refunded by the Division to the transient or the party who paid the tax if different from transient, provided a verified claim in writing, stating the specific reason on which the claim is founded, is filed with the Division within three years from the date of payment.  Prior to any refund, the Division will audit the operator’s records to determine that the tax was collected and paid to the City.
  3. C.  Refunds by operator to transient.  Whenever the tax required by this Chapter has been collected by the operator and it is later determined that the tax was collected in error, the operator will refund to the transient the tax previously collected.  The operator will account for such collection and refund to the Division.  If the operator has remitted the tax prior to refund to the transient, the operator may request a credit for the refunded tax when the next report is filed with the City.
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