3.77.140 Communications with Complainant.

City Code Section
  1. A. After the Ombudsman has decided whether or not to investigate a complaint, the Ombudsman shall inform the complainant.
  2. B. The Ombudsman shall, if requested by the complainant, report the status of his or her investigation to the complainant.
  3. C. After investigation of a complaint, the Ombudsman shall inform the complainant of his or her conclusion or recommendation and, if appropriate, any action taken or to be taken by the agency involved.