A. After the Ombudsman has decided whether or not to investigate a complaint, the Ombudsman shall inform the complainant.
B. The Ombudsman shall, if requested by the complainant, report the status of his or her investigation to the complainant.
C. After investigation of a complaint, the Ombudsman shall inform the complainant of his or her conclusion or recommendation and, if appropriate, any action taken or to be taken by the agency involved.