The Director’s Office, subject to the approval of the City Administrator, is responsible for policy planning, leadership, direction, and operation of the Bureau. The Director’s Office also manages security for the distribution system, property management, organization development, Bureau human resources management, public information/involvement, long-range planning, government and community relations, legislative activities, and liaison with the City Administrator and City Council.

The City Administrator is authorized to enforce the provisions of Portland City Code Chapters 17.36 Sewer User Charges and 21.16 Rates and Charges addressing delinquent water, sewer and stormwater management charges, collections, adjustments and refunds.