City Code Section
- A. The Director will work with the Committee to make complaint forms available in formats and locations to reach as many community members as possible.
- B. The Director will work with the Committee to develop programs to educate the public about IPR and the importance of reporting problems.
- C. The Director will work with the Committee to develop programs to educate Bureau personnel on the complaint process, mediation, and IPR activities. Bureau personnel will be informed that IPR is the primary means for citizens to file complaints.
- D. IPR, Committee and Bureau will develop guidelines for situations when a commander or supervisor in a precinct is directly contacted by a complainant with a complaint. In general, they may intervene and attempt to resolve the complaint themselves, but they must also inform complainants that they can still file with IPR if they do not achieve satisfaction.