City Code Section
- Grantees shall file reports to the Commission on a quarterly basis showing the performance of grantee customer service standard obligations under Sections 3.115.080 through 3.115.140. The quarterly reports shall cover the periods January 1 through March 31; April 1 through June 31; July 1 through September 31; and October 1 through December 31. The reports shall be due no later than 30 days following the end of a quarter. The reports shall include, at a minimum, figures and narrative indicating performance of the following standards for:
- Local office hours
- Telephone call center hours
- Telephone answering
- Busy signal statistics
- Standard installations
- Service interruptions
- Appointment windows: made, cancelled, and rescheduled
- Notice requirements
- Billing (refunds and credits)