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3.115.080 Definitions.

City Code Section

Unless the context indicates otherwise, words used in Sections 3.115.080 through 3.115.140 have the following meanings:

A. Normal Business Hours” means those hours during which most similar businesses in the City are open to serve customers. In all cases, Normal Business Hours must include some evening hours at least one night per week and some weekend hours.

B.  Normal Operating Conditions” means those service conditions which are within grantee’s control.  Conditions which are not within grantee’s include, but are not limited to, natural disasters, civil disturbances, power outages, telephone network outages, and severe or unusual weather conditions.  Conditions which are ordinarily within the grantee’s control include, but are not limited to, special promotions, pay-per-view events, rate increases, regular peak or seasonal demand periods, and maintenance or upgrade of the cable system.  Grantees must adjust staffing and operations to maintain compliance with the service standards in anticipation of events and conditions within grantee’s control.

C.  “Service Interruption” means the loss of picture or sound on one or more cable channels.