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21.12.300 Shutoff Because of Defective Water Meter or Water Service.

City Code Section

A water meter, owned or read by the City, may be determined to be defective by the Portland Water Bureau. Conditions that determine whether a water meter is defective may include, but are not limited to, the lack of adequate support; defective plumbing; lack of shut‑off equipment necessary to permit meter tests by the Portland Water Bureau; wear due to earth movements; subsidence; pipe bends; or faulty or loose connections.

The Portland Water Bureau will notify the property owner or tenant to remedy the defect on the property owner’s or tenant’s side of the meter within 10 days from the date of notification. If the repairs or alterations are not completed within the time specified, the water service will be shut off until the repairs or alterations are completed. Refer to Section 21.12.200.

The Administrator or Chief Engineer may allow additional time for completion of repairs or alterations for extenuating circumstances.