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14B.10.050 Duties of the Alarm User.

City Code Section
  1. All alarm users shall:
  2. A.  Obtain a permit from the Systems Administrator as outlined above and provide proof of same to the alarm system monitoring company before initial activation.
  3. B.  Renew the permit annually for as long as the alarm systems remains at the alarm site.
  4. C.  Maintain the premises of the alarm site and the alarm system in a manner that will minimize or eliminate false alarms.
  5. D.  Personally come to the alarm site or cause a representative familiar with the system to respond to the alarm site’s location within 30 minutes when notified by a representative of PPB to deactivate a malfunctioning alarm system, to provide access to the premises, and/or to provide alternative security for the premises, if necessary.
  6. E.  If a business, train all persons who activate the alarm system with its proper codes and operation.
  7. F.  If a homeowner or renter, train all adults residing in the home on proper codes and operation.
  8. G.  Ensure that an alarm system is repaired within seventy-two (72) hours of notification that the system is malfunctioning. The permit holder may cause the alarm system to be deactivated rather than having such system repaired. A deactivated system may not be reactivated until the user verifies that it has been repaired.
  9. H.  Not manually activate an alarm for any reason other than the occurrence of an event that the alarm system was intended to report.
  10. I.  Notify the alarm system monitoring company of any extended period of time away from the alarm site, such as vacation, and will leave a responsible person’s name and phone numbers with the alarm system monitoring company. This responsible person must be fully trained in the use of the alarm system and have keys and access codes.
  11. J.  Adjust the mechanism or cause the mechanism to be adjusted so that an alarm signal audible on the exterior of an alarm site shall not sound for longer than 15 minutes after being activated.
  12. K.  Have a licensed alarm repair company inspect the alarm system after four false alarms within a one calendar year period. If the inspection company finds fault with the system, the alarm user shall ensure, at their own cost, modification or repair of the system to be more false alarm resistant.  If the inspection company finds no fault with the system and finds likely user error, the alarm user shall seek additional user training from the manufacturer or seller of the alarm and/or better train other members of the household or business not to set off the alarm.
  13. L.  Not use automatic voice dialers.
  14. M.  Maintain at each alarm site a set of written operating instructions for each alarm system, as well as a copy of the alarm permit.
  15. N.  Provide the alarm system monitoring company with the assigned permit number for the alarm site.
  16. O.   Retain the option to choose a (DIY) alarm. If their alarm is linked to an alarm monitoring service, then the following direction applies:
    1. 1.  The alarm user must obtain a permit from the Alarms Administration Unit prior to activation of the monitoring service.
    2. 2.  If their alarm is not linked to an alarm monitoring service, the alarm user does not need to obtain a permit from the System Administrator for an unmonitored system.
    3. 3.  Alarm users choosing to have DIY systems with a monitoring service shall be required to have professional installation prior to activation. Proof of professional installation must be provided to the Alarms Administration Unit prior to the issuance of the alarm permit.