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City Operations provides the essential internal services that keep the City of Portland running every day.
City Operations provides the essential services that keep the City of Portland running every day. While residents may not interact directly with many of our teams, our work enables every bureau to serve Portland safely, efficiently and responsibly. Our programs include 311, Budget, Business Operations, Communications, Community-Based Police Accountability, Fleet and Facilities, Fire and Police Disability and Retirement, Grants, Human Resources, Independent Police Review, Procurement, Security, Small Donor Elections, Technology Services
Our Work
- Managing the City's technology and cybersecurity
- Recruiting and supporting employees
- Purchasing goods and services
- Maintaining City buildings and vehicles
- Operating 311 customer service
- Managing grants and contracts
- Supporting accountability and oversight
Our Impact by the Numbers
City Operations supports more than 7,500 City employees across 11 bureaus and offices, manages a $1 billion operating budget, processes thousands of procurement transactions annually, maintains more than 600 City vehicles, provides 24/7 technology and security support, and handles more than 238,000 customer service requests each year.
Our Strategic Priorities
City Operations' strategic priorities are to modernize operations, deliver excellent customer service, invest in employees, improve transparency and accountability, responsibly leverage technology - including AI, and strengthen operational resilience to better serve employees, residents, businesses and the Portland community.
View programs within the City Operations Service Area:
View the City's Organizational Structure: