Bureau Overview
The Bureau of Technology Services (BTS) is the City’s in-house information technology service provider, supporting technology needs for more than 8,600 City employees. The bureau provides effective, innovative, reliable and secure technology services. BTS is the City’s leader in policy setting, management and strategic planning for the use of computer, data, radio, video and telecommunications technologies to support the delivery of effective government services to the City and its regional partners.
Service responsibilities and catalogue include:
- Developing and maintaining the City’s website (portland.gov)
- Overseeing telecom and software support
- Overseeing long-range technology planning
- Delivering and maintaining core infrastructure such as fiber/networks, data centers, servers, and more
- Exploring emerging technologies through the Technology Partner Group, Technology Advisory Group and the Technology Executive Steering Committee.
- Responding to service issues through the BTS Service Desk and enabling the City’s hybrid work capabilities
Our Divisions
Business Engagement and Technology Strategy (BETS)
Oversees communication and customer relationships between bureaus and offices. Evaluates current and upcoming technology systems, manages BTS project intake and helps shape the bureau’s overall technology strategy.
Business Solutions
Responsible for applications, including the development and support of nationally recognized Portland.gov, PortlandMaps.com and the City’s revenue portal that processes more than $200 million annually.
Communications
Maintains and services critical voice, video and network support issues. Engineers and maintains the City’s communications systems and networks.
Enterprise Business Solutions
Manages SAP, the enterprise-wide financial and human capital management software platform.
Information Security
Designs, deploys and audits technology safeguards required to properly protect the City’s information assets.
Office of the Chief Technology Officer
Provides strategic leadership and direction for technology in the City. Oversees the Technology Services’ Administration and Performance team which provides core operational support to 278 staff members.
Printing and Distribution
Provides centralized print service management and mail delivery services for all bureaus and several partner agencies.
Production Services
Manages the City’s data center facilities, storage systems, servers and databases where most of the City’s data resides. Manages key enterprise applications such as email, public safety paging and data backup systems.
Project Management Office
Delivers technology project management services to bureaus, facilitates project oversight, aligns resources across the organization and promotes technology governance.
Public Safety Technology
Supports critical communications systems used by emergency responders. Develops and maintains applications, supports technology infrastructure and provides rapid response and resolution to all field and support requests for public safety. Supports more than 7,500 land mobile radios for regional first responders.
Support Center
Provides first point of contact for bureau technology support needs – fielding more than 3,000 customer contacts per a month.