Report an issue with a cable company

Service

Report a complaint directly to the cable company representatives to inform them of problems you are facing with their services. Reporting through this form allows the city to effectively coordinate and escalate your complaint to the appropriate representatives at your cable service provider.

2 to 4 minutes

This service is administered by the Mt. Hood Cable Regulatory Commission (MHCRC). The MHCRC tracks issues and concerns by zip code for reporting purposes.

This form only collects the information needed by the MHCRC to act on your behalf with your service provider. Your personal information will not be shared.

Which best describes your cable service provider situation?

I receive cable service only from Xfinity (Comcast)

I receive cable and internet service from Xfinity (Comcast)

I am not an Xfinity (Comcast) customer (I get television and/or internet from another service provider)

Next Steps

Mount Hood Cable Regulatory Commission does NOT have jurisdiction over CenturyLink or other internet service providers.

If you have been unable to resolve directly with your service provider, complaints about internet service/providers should be directed to the Federal Communications Commission (FCC). Please submit a report to the FCC online or call them 8 am - 5 pm EST at 1-888-225-5322, Option 4.

To determine the correct contact for a downed-wire or other utility infrastructure concern, please call 311 or 503-823-4000.

Account Number

The account number assigned to you by your provider. This can usually be found on a billing statement.

Select the Type of Issue or Concern

Description of Issue or Concern

Your Contact Information

Name

Email

Phone

ZIP Code

The MHCRC tracks issues and concerns by ZIP code for reporting purposes.

Contact

PDX 311 Customer Service Program

311@portlandoregon.gov

311Information and Customer Service

711Oregon Relay Service

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