Report an issue with a cable company

Service

Use this form to report service issues with your cable provider. If it falls within our defined service area, the city will review your submission and coordinate with the appropriate cable company representatives to help address the problem.

2 to 4 minutes

This service is administered by the City. We review and track cable‑related concerns and use jurisdictional boundaries to determine which complaints we can act on. Our support generally applies to addresses within the City of Portland.

For locations outside our service area, we will direct you to contact the appropriate city or county jurisdiction.

The form collects only the information necessary for us to coordinate with your cable provider. Your personal information will not be shared.

Which best describes your cable service provider situation?

I receive cable service only from Xfinity (Comcast)

I receive cable and internet service from Xfinity (Comcast)

I am not an Xfinity (Comcast) customer (I get television and/or internet from another service provider)

Next Steps

We are unable to take reports for CenturyLink or other internet service providers.

If you have been unable to resolve directly with your service provider, complaints about internet service/providers should be directed to the Federal Communications Commission (FCC). Please submit a report to the FCC online or call them 8 am - 5 pm EST at 1-888-225-5322, Option 4.

To determine the correct contact for a downed-wire or other utility infrastructure concern, please call 311 or 503-823-4000.

Address where you receive cable service

Begin typing to see a list of possible address matches in the Portland metro area, then select one. If there is a unit number, enter it separately in the Unit Number field.

Unit Number

City

State

ZIP Code

Account number

The account number assigned to you by your provider. This can usually be found on a billing statement.

Select the type of issue or concern

Description of issue or concern

Your contact information

Name

Phone

ZIP code

Issues and concerns are tracked by ZIP code for reporting purposes.

Contact

PDX 311 Customer Service Program

311@portlandoregon.gov

311Information and customer service

711Oregon Relay Service

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PortlandORGov

PortlandGov

Report an issue with a cable company

Next Steps

Your contact information

Contact

PDX 311 Customer Service Program

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Contact information

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